Jaded London

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Not specified
Receipt required
Not specified
In store return for online orders
No
Refund processing time
15 working days plus 3–5 business days
Restocking fee
Not specified

Jaded London allows returns within 30 days of purchase, provided items are unworn with original tags and original packaging intact. Returns must be sent by mail through the Returns Bar service, which costs $15 in the United States.

How returns work

To return an item, contact customer care or use the returns portal for your region. Ensure the item is unworn with original tags and original packaging. Return each item separately according to its order number by mail through the Returns Bar service.

Exclusions and restrictions

Beauty products, haircare, and earrings cannot be returned once their packaging has been opened due to hygiene reasons. Gift cards are not eligible for refunds. Swimwear may be returned within 30 days only if the hygiene sticker remains attached. The retailer does not publish whether items purchased as gifts follow different rules.

Refunds

Refunds are issued to your original payment method. Processing takes 15 working days plus an additional 3 to 5 business days for the funds to appear in your account.

Frequently asked questions

How long do I have to return an item?

You have 30 days from purchase to return most items. Swimwear follows the same 30 day window but must be returned with the hygiene sticker attached.

Can I return items in a store?

No. Jaded London does not accept in store returns for online orders. All returns must be sent by mail through the Returns Bar service.

What is the cost to return items?

Returns by mail through the Returns Bar service cost $15 in the United States.

What condition must items be in to return them?

Items must be unworn with original tags and original packaging intact. Swimwear must also have the hygiene sticker attached.

Can I return beauty or haircare products?

Beauty products and haircare items cannot be returned once their packaging has been opened due to hygiene reasons. The retailer does not clarify whether unopened products are returnable.

How long does it take to receive my refund?

Refunds take 15 working days to process plus an additional 3 to 5 business days for the funds to appear in your original payment method.

Can I exchange items instead of returning them?

No. Jaded London no longer offers exchanges. Returned items are refunded instead.

How you can return an item

  • By mail , Returns Bar service ($15 in USA)

Step by step

  1. Contact customer care or use the returns portal for your region.
  2. Ensure item is unworn with original tags and original packaging.
  3. Return each item separately according to its order number.

Categories with their own return window

Category Window Note
swimwear 30 days must be returned with hygiene sticker attached

What you cannot return

  • beauty products , hygiene reasons once packaging opened
  • haircare , hygiene reasons once packaging opened
  • earrings , hygiene reasons once packaging opened
  • gift cards , not eligible for refunds

How your refund comes back

You paid with Refund comes back as
all methods original payment method

Exchanges

No longer offered; returned items are refunded instead

Damaged or defective items

Contact customer care at [email protected] for incorrect items received

Gift returns

Gift cards are not eligible for refunds; policy for gift purchases unclear

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We are happy to refund any items within 30 days of receipt.
Original packaging required your item must be unworn with the original tags attached, in the original packaging
Refund method it may take a further 3-5 days for the funds to clear in your bank account
Refund processing days Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.
In store return for online Items purchased online cannot be returned in-store.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.