IKRUSH allows you to return most items within 14 days of delivery. You do not need a receipt or account to start a return; you only need your order number and delivery postcode. Returns can be dropped off at InPost Lockers or InPost Shops, or mailed to the Glasgow returns address.
How returns work
You can return items by starting your return online at ikrush.com/pages/returns-portal using your order number and delivery postcode. You then securely package your item, include the returns form in the parcel, and either drop it off at any InPost Locker or InPost Shop (scanning a QR code) or mail it to IKRUSH RETURNS, 86 Broad Street, Glasgow, G40 2BA. Either way, keep your proof of postage.
Exclusions and restrictions
The retailer does not accept returns on grooming products, make-up products, pierced jewellery, swimwear, earrings, underwear, and contact lenses due to health and hygiene reasons.
Refunds
When IKRUSH receives and processes your return, you will receive an email notification with the refund decision. A return shipping fee of £3 may be deducted from your refund, or you may be asked to pay it separately. The retailer states that you should receive the item within 14 working days, plus additional processing time before the refund appears in your original payment method.
Frequently asked questions
Do I need a receipt to return an item to IKRUSH?
No. You do not need a receipt or account. To start a return, you only need your order number and the delivery postcode. Visit the returns portal at ikrush.com/pages/returns-portal to begin.
How long do I have to return something?
You have 14 days from delivery to return items or request an exchange.
Is return shipping free?
The retailer states that return shipping is conditional. A fee of £3 may be deducted from your refund, or you may be asked to pay it separately. The retailer does not specify the conditions under which shipping is free or paid.
Can I exchange an item instead of returning it?
Yes. During your return request, you can select an exchange. You will receive an instant credit code, and the new item will be dispatched after IKRUSH receives and processes your original item.
What if my item arrived damaged or defective?
Note the fault on your returns form when you submit it. IKRUSH will examine the item and email you a refund decision.
Where do I drop off my return?
You can drop off your return at any InPost Locker or InPost Shop by scanning a QR code. Most of these locations are open 24/7. Alternatively, you can mail your return to IKRUSH RETURNS, 86 Broad Street, Glasgow, G40 2BA.
How long does it take to get my refund?
The retailer allows 14 working days for you to receive the item back, plus additional processing time. You will receive an email notification with the refund decision. The refund will then be credited to your original payment method.