Garrett Wade allows returns within 90 days of purchase. You can return items by mail using a prepaid UPS label, and US customers receive free return shipping. The retailer offers a 90-night trial period on certain products.
How returns work
To return an item, locate your order number from your receipt email or packing slip, then fill out Garrett Wade's online returns form using that number. The form will generate a prepaid UPS label for you to print. Pack your items in their original packaging if possible, include your return packing slip or order receipt inside the box, affix the prepaid label, and drop off the package at any UPS location.
Exclusions and restrictions
Garrett Wade does not accept returns for certain items via UPS. The retailer does not provide a public list of these non-returnable items. If you are unsure whether your item can be returned, contact the retailer's customer service before initiating your return.
Refunds
After the retailer receives your return, refunds take two to three weeks to process. This timeline includes shipping transit and bank processing. US customers receive free return shipping via the prepaid label. International customers are responsible for paying their own return shipping costs.
Frequently asked questions
How long do I have to return something to Garrett Wade?
You have 90 days from your purchase date to return items. The retailer also offers a 90-night trial period on eligible products.
Do I need my receipt to return an item?
You need your order number, which appears in your receipt email or packing slip. If you cannot locate your order in the online returns form, contact Garrett Wade's customer service for assistance.
Is return shipping free?
Yes, US customers receive free return shipping via a prepaid UPS label generated through the online returns form. International customers must pay for their own return shipping.
Do items need to be in original packaging?
Original packaging is required if possible. You should pack your items in their original packaging before shipping them back.
How long does it take to get my refund?
Refunds take two to three weeks to process after Garrett Wade receives your return. This includes transit time and bank processing.
Can I return items by mail?
Yes, mail is the return method Garrett Wade offers. You print a prepaid UPS label from the online returns form and drop your package at any UPS location.
Are there items that cannot be returned?
Garrett Wade does not accept returns for certain items via UPS, though the retailer does not publish which items are restricted. Contact customer service if you need to verify whether your item is returnable.