Hanes allows you to return unused items within 45 days of purchase for a refund to your original form of payment. Return shipping is free, and you can initiate returns through Hanes's self-serve online portal.
How returns work
You return items by mail using a pre-paid return label. To start a return, visit Hanes's self-serve returns page to create your pre-paid USPS or DHL return label, then send back your unused items within 45 days of purchase.
Exclusions and restrictions
Used products cannot be returned unless they are defective. Hanes does not offer exchanges. If an item is damaged, defective, or not as ordered, you can receive a refund of the original shipping fees along with your refund.
Refunds
Refunds are issued to your original form of payment. Processing takes up to 10 additional days after Hanes receives your return. If your item was damaged, defective, or not as ordered, the original shipping cost is also refunded.
Frequently asked questions
How long do I have to return an item to Hanes?
You have 45 days from the date of purchase to return unused items. After you send back your return, allow up to 10 additional days for the refund to be processed to your original payment method.
Do I have to pay for return shipping?
No. Hanes provides a free pre-paid return label through its self-serve returns portal. You can choose to return your item via USPS or DHL at no cost to you.
Can I return used items?
Used products are not returnable for a refund, with one exception: if a used item is defective, Hanes will refund it. Otherwise, only unused items qualify for return.
Will I get my original shipping cost back?
Original shipping fees are refunded only if the item you received was damaged, defective, or not as ordered. For standard returns of unused items, the original shipping cost is not refunded.
Does Hanes offer exchanges?
No. Hanes does not offer direct exchanges. If you need a different item, you must return your original purchase and place a new order separately.
How do I start a return?
Visit Hanes's self-serve returns page to create a pre-paid return label for USPS or DHL. Use that label to mail back your unused item within 45 days of purchase.
When will I receive my refund?
Refunds are issued to your original form of payment. Allow up to 10 additional days after Hanes receives your return for the refund to be processed.