GOELIA allows you to return items within 15 days of receiving them by mail in the United States or in person at select locations in Australia and Spain. You are responsible for return shipping costs. Items must be unwashed, undamaged, unstained, and complete to be eligible.
How returns work
To return an item, click the 'Start A Return' button on the GOELIA website within 15 days of receipt. Enter your order number and email address or phone number to locate your order, then select the items you wish to return and specify your reason. Include your order number and email address on paper inside the package. You will receive a shipping label to print and affix to your package, which you then take to your local USPS office. Alternatively, you may return items in person at GOELIA locations in Australia and Spain with proof of purchase.
Exclusions and restrictions
GOELIA does not accept returns on washed goods, items damaged by the customer, incomplete or stained items, final sale items marked non-returnable at purchase, items returned after the 15-day window, items with missing identification (order number or email), or items sent via COD postage without prepayment. If your item is damaged or defective, keep the original packaging and contact customer support for claim assistance.
Refunds
Refunds are credited directly to your original payment method. Processing typically takes 1 to 3 business days after your return is processed. If you are returning an item without a receipt, provide your email address and order number; missing information may delay processing.
Frequently asked questions
How long do I have to return an item?
You have 15 days from the date you receive your item to start a return. You must click the 'Start A Return' button within this window to be eligible.
Do I have to pay for return shipping?
Yes. Return shipping is the customer's responsibility. GOELIA does not offer free return shipping.
Do I need a receipt to return an item?
A receipt is not required, but you must provide your order number and email address. If this information is missing, your return processing may be delayed.
What items cannot be returned?
Items that have been washed, damaged by you, stained, or are incomplete cannot be returned. Items marked as final sale at purchase and items returned after 15 days are also non-returnable. GOELIA also cannot process returns without proper identification (order number or email) or if postage was not prepaid.
How long does it take to get my refund?
Refunds are credited to your original payment method within 1 to 3 business days after your return is processed by GOELIA.
Can I exchange an item instead of returning it?
Exchanges are available only before your order ships. After your order has shipped, you must return the item for a refund and place a new order for the item you want. Contact GOELIA customer care to arrange an exchange before shipping.
Can I return items in person?
In-person returns are available at GOELIA locations in Australia and Spain only, and you must provide proof of purchase. In the United States, returns must be made by mail.