Frank + Oak allows you to return most items within 30 days of receipt by mail using a Return Portal shipping label. Items must be in original packaging to be eligible for return.
How returns work
You can return items by mail. To start, request a shipping label through Frank + Oak's Return Portal. Pack your item in its original packaging and ship it within 30 days of receipt using the label provided.
Exclusions and restrictions
Frank + Oak does not accept returns on Final Sale items or gift-with-purchase and promotional items. The retailer does not publish a list of other product categories that may be excluded.
Refunds
Refunds are issued to your original payment method. The retailer does not state how long the refund process takes after your return is received.
Frequently asked questions
How long do I have to return an item to Frank + Oak?
You have 30 days from the date you receive your item to request a return shipping label through the Return Portal and send it back.
Do I have to pay for return shipping?
Frank + Oak provides a shipping label through the Return Portal, which covers the cost of returning your item by mail.
What condition must my item be in to return it?
Your item must be in its original packaging to be eligible for return.
Can I exchange an item instead of returning it?
Frank + Oak does not offer direct exchanges. You must return the item for a refund and then place a new order for the item you want.
Are Final Sale items returnable?
No. Items marked as Final Sale are explicitly excluded from Frank + Oak's return policy and cannot be returned.
What if I received an item as a gift?
Items purchased as gift-with-purchase or promotional items are not eligible for return.
How will I receive my refund?
Your refund will be issued to the original payment method you used when you placed your order.