Express

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
up to 10 business days
Restocking fee
Not specified

Express allows returns within 30 days of purchase at no charge if you return items in store. You can also return by mail, though a $6.99 fee applies to your refund. A receipt or order confirmation is required for all returns.

How returns work

You have three options: return items free at an Express or Express Men store, mail items back using a prepaid UPS label (which costs $6.99 and is deducted from your refund), or drop off your package at a UPS Access Point. To process a return, enter your order number and billing ZIP code online, select each item and the reason for return, review your selections, and submit.

Exclusions and restrictions

Clearance items and face coverings are not returnable. Fragrance and swimwear must be in original condition to be returned. International orders have a longer return window of 60 days instead of 30.

Refunds

Refunds are issued to your original payment method or as an electronic gift card, at your option. Refunds take up to 10 business days to process. If you return by mail, the $6.99 return shipping fee is deducted from your refund amount.

Frequently asked questions

Can I return items without a receipt?

No. Express requires a receipt, invoice, or order confirmation for all returns, exchanges, and refunds. Without proof of purchase, the retailer does not issue refunds, credits, or courtesy exchanges.

Do I have to pay to return items?

In-store returns are free. If you return by mail, Express charges $6.99, which is deducted from your refund. Dropping off at a UPS Access Point uses the prepaid label provided, so there is no additional cost to you.

Can I return my online order to a store?

Yes. You can return online orders free of charge at any Express or Express Men store.

How long do I have to return items?

You have 30 days from purchase to return most items. If you placed an international order, you have 60 days to return.

Can I exchange items online instead of returning?

No. Express does not offer online exchanges. You must return your item and place a new order for the size, color, or style you want.

Can I return defective or damaged items?

Yes. Defective items may be returned if they are unwashed and unworn. The retailer does not state specific procedures for damaged items beyond the standard return process.

When will I receive my refund?

Refunds take up to 10 business days to process after Express receives your return. The time does not include shipping time to the warehouse.

How you can return an item

  • In store , Free refund at Express or Express Men stores
  • By mail , UPS prepaid label provided, $6.99 deducted from refund
  • Carrier drop off , UPS Access Point drop-off locations available

Step by step

  1. Enter your order number and billing ZIP code.
  2. Select the product and reason for return.
  3. Repeat steps for each item you're returning.
  4. Review and verify your selections, then submit.

Categories with their own return window

Category Window Note
International orders 60 days Longer return window for international purchases

What you cannot return

  • Clearance items , Not eligible for returns
  • Face coverings , Non-returnable
  • Fragrance and swimwear , Must be in original condition to return

How your refund comes back

You paid with Refund comes back as
credit card/original payment Original payment method
Express gift card Electronic gift card

Returning without a receipt

No refund, credit or courtesy exchange without receipt, invoice, or order confirmation.

Exchanges

No online exchanges available; return and place new order instead

Damaged or defective items

Defective items may be returned unwashed and unworn

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We're happy to accept returns for items within 30 days of the delivery date with a valid receipt.
Free return shipping Return in person for a fast, FREE refund.
Return shipping fee $6.99 will be deducted from your refund for the cost of using the prepaid return label. Certain items may be exempt from this deduction.
Receipt required We do not accept returns or exchanges without a receipt, invoice, or order confirmation.
Original packaging required Merchandise must be returned in its original condition, unwashed and unworn (this does not include merchandise that is defective).
Refund method Refunds will be issued in the form of original payment.
Refund processing days it may take up to 10 business days for your refund to show up in your account.
In store return for online Online purchases shipped to a U.S. address can be returned by mail (see below) or to any Express retail store in the U.S. within 30 days of the delivery date.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.