Dorothyperkins allows you to return most items within 21 days of purchase. Returns must be sent by mail through their online returns portal, and you pay the return shipping fee yourself.
How returns work
You must repack your item securely in non-transparent, waterproof packaging, then log into the returns portal with your order number and email or postcode. Select your preferred carrier from InPost, ASDA, Evri, or Royal Mail. Send your parcel and keep proof of postage so you can track the return until it is processed.
Exclusions and restrictions
Several items cannot be returned for hygiene reasons if their seal is broken: fashion face masks, cosmetics and beauty products, pierced jewellery, swimwear, and lingerie. Large appliances can be returned within 21 days but a £50 collection fee is deducted from your refund. Seel Warranty products have an extended 28-day return window, though you typically pay return shipping unless you purchased the add-on.
Refunds
Your refund goes back to your original payment method or as store credit within up to 14 days from when you post the item, plus an additional 5 days for bank processing. If you originally paid by store credit or gift card, your refund returns to that method but does not qualify for a 20% bonus. Store credit is not available for faulty items.
Frequently asked questions
Do I have to pay to return items?
Yes. Return shipping is not free. The cost is £2.49 to £2.99 per parcel depending on which carrier you choose through the returns portal.
How long do I have to return something?
You have 21 days from purchase. If your item is covered by Seel Worry Free Purchase warranty, you get an additional 7 days, making the window 28 days total.
Can I return items to a store?
The retailer does not state whether in-store returns are available for online orders.
Do I need the original packaging?
No. However, you must repack your item securely in non-transparent, waterproof packaging before sending it.
Can I exchange an item instead of returning it?
No. Exchanges are not offered. You must return the item and place a new order if you want a different one.
What happens if I receive a faulty or damaged item?
Contact customer services with your order number, product name or code, and photos. Store credit is not available for faulty items, so your refund will go to your original payment method.
When will I receive my refund?
Processing takes up to 14 days from the date you post the item, plus an additional 5 days for your bank to complete the transaction.