Costumes allows returns within 15 days of purchase, subject to a 12 percent restocking fee. Items must be in original packaging and unworn condition. Return shipping costs $7.99 if you use the retailer's provided label.
How returns work
To start a return, email Customer Service at [email protected] with your order number to request a return label. Ship your item using a traceable method with delivery confirmation. The retailer does not state whether returns are accepted in physical stores.
Exclusions and restrictions
Shoes must be unworn and in new condition, with try-ons permitted only indoors on carpeted areas. Seasonal merchandise has a shorter window of 7 days, or up to 7 days before the relevant holiday (Easter, Halloween, Christmas). Defective toys and collectibles are eligible for exchange or store credit only if the defect is significant; slight imperfections are considered typical and not returnable.
Refunds
Refunds typically process within 2 weeks. During Halloween season, refunds may take up to 4 weeks. The retailer deducts a 12 percent restocking fee from your refund amount.
Frequently asked questions
How long do I have to return something?
You have 15 days from purchase to return most items. Exchanges for defective items are available within 14 days. Seasonal merchandise has a shorter return window of 7 days, or up to 7 days before the relevant holiday.
Is there a restocking fee?
Yes. Costumes charges a 12 percent restocking fee on returns. This amount is deducted from your refund.
Do I pay for return shipping?
If you use Costumes's provided return label, the cost is $7.99. The retailer does not state the cost or availability of other return shipping methods.
Can I return shoes?
Shoes can be returned within 15 days if they are unmarked, unworn, and in new condition. Try-ons are permitted only indoors on carpeted areas. All other return terms apply, including the restocking fee and return shipping cost.
What if my item arrived damaged?
Contact the retailer within 14 days of receiving a damaged item. For damaged merchandise, Costumes sends a fast replacement using your original shipping method at no additional cost to you.
How long does it take to get my refund?
Refunds typically process within 2 weeks of the retailer receiving your return. During the Halloween season, processing may take up to 4 weeks.
Can I exchange a defective toy instead of returning it?
Yes. If a toy has a significant defect, you can exchange it for a non-damaged item if available, receive an alternate item, or get full store credit. Minor imperfections are considered typical and do not qualify for returns.