Coldwater Creek allows returns within 60 days of purchase. Returns are not free; you pay a $9.95 processing fee plus applicable sales tax regardless of return method. You must have your receipt and the original packaging (when applicable) to complete a return.
How returns work
You can return items by carrier drop-off or by mail. For carrier drop-off, use either FedEx or a Package Hub location with a QR code. For mail returns, print your return label and send the package through USPS. Both methods incur the $9.95 processing fee.
Exclusions and restrictions
Items marked as final sale cannot be returned. The retailer does not publish a list of other non-returnable categories.
Refunds
Refunds are issued to your original form of payment. The retailer does not state how long refunds take to appear in your account.
Frequently asked questions
How long do I have to return items to Coldwater Creek?
You have 60 days from purchase to return items. This window applies to both standard returns and exchanges.
Is return shipping free?
No. All returns cost $9.95 in processing fees plus applicable sales tax, whether you drop off at FedEx or Package Hub or mail your package through USPS.
Do I need my receipt to return something?
Yes. You must have your receipt to process a return.
Do items need to be in original packaging?
Original packaging is required conditionally, meaning some items require it and others do not. The retailer does not specify which items fall into each category.
Can I exchange items instead of returning them?
Yes. You can contact Coldwater Creek Customer Care to initiate an exchange. Exchanges are subject to the same 60-day window as returns.
What items cannot be returned?
Items explicitly marked as final sale at the time of purchase cannot be returned. The retailer does not publish additional restrictions.
How will I get my refund?
Refunds are issued to your original form of payment. The retailer does not state the timeframe for when the refund will appear in your account.