Coastfashion allows returns within 28 days of purchase. You do not need original packaging, but you are responsible for return shipping costs unless you purchased a Return Shipping add-on. Refunds are processed to your original payment method or as store credit within 14 to 19 days.
How returns work
You can return items by mail through InPost, ASDA, Evri, or Royal Mail tracked service. If your purchase was made in a beauty store, you may also return it in-store. To initiate a mail return, log in to Coastfashion's returns portal with your order number and email or postcode, select your preferred return option and carrier, post your item using a tracked service, and keep your proof of postage. You must track your return until it is processed.
Exclusions and restrictions
Certain items cannot be returned if the hygiene seal is broken or no longer in place. These include cosmetics, swimwear, lingerie, pierced jewellery, and fashion face masks. Seel Extended Warranty products have a shorter return window of 7 days after the standard 28-day period and require you to pay return shipping unless you purchased a Return Shipping add-on. Large appliances within the standard 28-day window are returnable but subject to an additional £50 collection fee deducted from your refund.
Refunds
Refunds are credited to your original payment method (credit card, debit card, or other tender) or as store credit. If you originally paid with a gift card or store credit, your refund returns to that original payment method without any bonus eligible. Refunds are processed within 14 to 19 days of Coastfashion receiving your return.
Frequently asked questions
How long do I have to return something to Coastfashion?
You have 28 days from purchase to return most items. Seel Extended Warranty products have an extended window of 7 additional days after the standard 28 days.
Do I have to pay for return shipping?
Yes, you are responsible for return shipping costs unless you purchased a Return Shipping add-on with your order. You can return by mail through InPost, ASDA, Evri, or Royal Mail tracked service.
What do I need to return an item?
You need your order number, email address or postcode, and proof of postage from your tracked return shipment. Original packaging is not required, but you must use a tracked postal service and keep the proof of postage to track your return and receive refund confirmation.
Can I return items I bought online to a Coastfashion store?
No, online purchases cannot be returned in-store. You can only return online purchases by mail. In-store returns are available only for items purchased in beauty stores.
Which items cannot be returned?
Cosmetics, swimwear, lingerie, pierced jewellery, and fashion face masks cannot be returned if the hygiene seal is broken or no longer in place. Coastfashion does not publish other exclusions beyond these hygiene-related items and the category exceptions noted for large appliances and extended warranty products.
How long does it take to get my refund?
Refunds are processed within 14 to 19 days of Coastfashion receiving your return. Your money will be credited to your original payment method or as store credit, depending on how you originally paid.
Does Coastfashion offer exchanges?
No, Coastfashion does not offer exchanges. If you wish to exchange an item, you must return it and place a new order separately.