City Chic USA allows returns within 30 days of purchase. Return shipping is not free and varies by country. Items must be in new condition with original packaging and labels intact.
How returns work
To return an item, ensure it is unworn and in original condition with all labels attached, then submit your return within 30 days from the date of purchase. You must include your order confirmation in the return package. Return shipping costs vary depending on your location: Canada ($20 CAD), Mexico ($250 MXP), United Kingdom (£10 GBP), and South Africa (R250 ZAR).
Exclusions and restrictions
City Chic USA does not accept returns on items marked as final sale. The retailer does not publish a list of other excluded categories.
Refunds
The retailer's published policy does not specify the refund method or the timeframe for receiving your refund after a return is received.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the date of purchase to submit your return. Your item must be in new and original condition with all labels attached when you send it back.
Do I have to pay for return shipping?
Yes. Return shipping is not free and the cost varies by country. Canada is $20 CAD, Mexico is $250 MXP, the United Kingdom is £10 GBP, and South Africa is R250 ZAR.
What condition must items be in to be returnable?
Items must be in new and original condition with all labels attached. Original packaging is required for returns to be accepted.
Do I need my receipt to return an item?
If you do not have your receipt, you must include your order confirmation in your return package. A receipt is not required if you provide the order confirmation.
Can I return final sale items?
No. Items marked as final sale cannot be returned under City Chic USA's return policy.
What happens if I don't have my original packaging?
Original packaging is required for returns. If your item does not have original packaging, the retailer's policy indicates it may not be accepted.