Christies Direct allows you to return most items within 30 days of purchase, provided the item is unused and in original packaging. You must contact customer service to initiate a return and include your receipt with the parcel.
How returns work
Returns are processed by mail. You should contact Christies Direct customer service within 30 days with your product and purchase details. Include the returns form with your parcel, ensure the item remains in original packaging and unused condition, and send it by recorded post at your own cost. The retailer recommends using Royal Mail Returns Portal or recorded post.
Exclusions and restrictions
Scissors and blades have a shorter return window of 14 days instead of 30 days. International returns are not eligible for replacement or exchange; these orders are refunded instead. The retailer does not publish a list of other excluded categories or non-returnable items.
Refunds
Refunds are credited to your original payment method. Processing takes 7 days from when the retailer receives your return. For genuinely faulty goods, you receive a full credit; however, you are responsible for the cost of posting a faulty item back, unless damage occurred in transit (in which case the item must still be returned in original packaging).
Frequently asked questions
Do I have to pay for return shipping?
Yes. You are responsible for the cost of sending your return by recorded post. Christies Direct recommends using Royal Mail Returns Portal or recorded post for your return.
What if my item arrives damaged?
If damage occurred in transit, the retailer will credit genuinely faulty goods in full. You must return the item in its original packaging. You remain responsible for the cost of posting the damaged item back.
Do I need my receipt to return an item?
Yes. A receipt is required to process your return. You should contact customer service with your product and purchase details within 30 days.
How long does a refund take?
Refunds are processed within 7 days of the retailer receiving your return. The money is credited to your original payment method.
Can I return scissors or blades?
Scissors and blades have a 14-day return window, which is shorter than the standard 30 days. The same conditions apply: the item must be unused, in original packaging, and you must contact customer service within the window to initiate the return.
What if I ordered internationally?
International returns are not eligible for replacement or exchange. Instead, your order will be refunded to your original payment method.
What condition must the item be in to return it?
The item must be unused and in original packaging. You should include the returns form with your parcel when you send it back by recorded post.