Chic Me allows you to return most items within 15 days of delivery. You must contact customer service to start a return, and items must be in original packaging. Refunds are issued by confirmation email and take up to 30 days to process.
How returns work
To return an item, contact Chic Me customer service within 15 days of delivery through your Account icon on the Orders page and select Request Return. Once you receive a return address, package the item in its original packing. You can drop off your package at a local post office with a tracking number, or at a carrier drop off location for Buy With Prime eligible items. Providing your return receipt with tracking number to Chic Me will help expedite your refund or exchange.
Exclusions and restrictions
Chic Me does not accept returns on beauty products, bodysuits, lingerie, swimwear, jewelry, masks, and accessories. Buy With Prime eligible items have a 30-day return window instead of 15 days. The retailer does not publish other exclusions or restrictions beyond these categories.
Refunds
You will receive a confirmation email about your refund. Refunds take up to 30 days to process after your return is received. You are responsible for return shipping costs unless the return is due to a Chic Me error.
Frequently asked questions
How long do I have to return something?
You have 15 days from delivery to start your return with customer service. If your item is eligible for Buy With Prime, you have 30 days instead. Exchanges also follow the same 15-day window, or 30 days for Buy With Prime items.
Do I have to pay for return shipping?
You are responsible for paying return shipping costs, unless the return is due to an error by Chic Me. The retailer does not specify other circumstances under which return shipping would be free.
What if my item arrives damaged or defective?
If your item is defective or different from what you ordered, Chic Me will provide a solution within 5 working days after the estimated delivery date.
Can I return beauty products or swimwear?
No. Chic Me does not accept returns on beauty products, swimwear, lingerie, bodysuits, jewelry, masks, or accessories.
Do I need my receipt to return something?
The retailer states that a receipt is required conditionally, but does not specify the exact circumstances when one is needed. You should contact customer service for clarification.
Does the item have to be in original packaging?
Yes. Items must be in their original packing to be eligible for return or exchange.
How will I get my refund?
Chic Me will send you a confirmation email about your refund. The refund can take up to 30 days to process. Providing your return receipt with tracking number helps expedite the process.