Lanebryant allows returns within 60 days of purchase. You do not need a receipt. Items must be in original packaging to be eligible for refund.
How returns work
You can return items through three methods: the Happy Returns Bar at over 8,000 locations (no box or label needed, with same-day refund), a pre-paid FedEx label, or by mail using your own carrier at your expense. To start, click the return button in your online account or log in to locate your order number. For Happy Returns, you will receive a QR code to drop off at a nearby location. For FedEx, print the label and packing slip, package items securely, attach the label, and drop off. You will receive email notifications when your return is received and when your refund is issued.
Exclusions and restrictions
Lanebryant does not accept returns on Final Sale items, swimwear or intimates without the hygiene liner attached, gift cards, hemmed or altered items, free gifts, subscriptions or memberships, or items that have been cancelled, unshipped, refused, or previously returned. Items purchased from third-party retailers must be returned through the original retailer. Heavy items over 70 pounds must be returned individually via FedEx Ground at your expense. Items from third-party sellers (except Dia Shop) allow 3 to 4 weeks for processing. International orders use the Global-e Returns Portal, and you pay both return shipping and customs costs.
Refunds
Refunds are issued to your original form of payment, with a $10.99 fee applied unless you are exchanging the item. If you paid with a gift card only, a check will be mailed to your billing address. If you paid with a rewards certificate only, that purchase is not eligible for refund. If you paid with a combination of gift card or rewards certificate and another payment method, the full refund goes to your alternative payment method. You may also choose to receive a non-expiring e-gift card instead, which has no processing fee. Processing typically takes 2 to 3 weeks.
Frequently asked questions
Do I need a receipt to return items to Lanebryant?
No, you do not need a receipt. You can access your order and initiate a return by logging into your online account with your order number.
What is the return window at Lanebryant?
You have 60 days from the date of purchase to return items. Exchanges also have a 60-day window.
Can I return online orders in a Lanebryant store?
Yes, you can return online orders at a physical Lanebryant store location.
Will I be charged a return shipping fee?
Return shipping is free if you use Happy Returns Bar drop-off or a pre-paid FedEx label. If you use your own carrier, you pay the shipping cost.
How long does it take to get my refund?
Happy Returns offers same-day refunds when you drop off at a Happy Returns Bar location. Pre-paid FedEx and mail returns typically take 2 to 3 weeks for processing after the return is received.
What happens if I paid with a gift card?
If you paid entirely with a gift card, your refund will be issued as a check mailed to your billing address. If you paid with a combination of a gift card and another payment method, the full refund goes to your alternative payment method.
Can I return swimwear or intimate items?
Swimwear and intimates can only be returned if the hygiene liner is still attached. Items without the hygiene liner are not eligible for return.