Boston Proper allows returns and exchanges within 30 days of shipment. Returns require you to cover return shipping of $6.95, but exchanges for the same style in different colors or sizes are free.
How returns work
To return an item, start your return or exchange online through your account using the return link. Follow the online steps, then print your shipping label and packing slip. Pack your item securely in original or your own packaging with the packing slip inside. Affix the shipping label to the package so no other tracking labels are visible, then drop the package at a nearby carrier location. You can track your return using the link provided in your email.
Exclusions and restrictions
Boston Proper does not accept returns of gift cards, e-gift cards, or altered items. International orders and orders shipped to Puerto Rico cannot be returned at this time. However, items deemed defective by Boston Proper after review may be returned within 30 days of shipment.
Refunds
The retailer does not state how long refunds take to process or when funds appear in your account. If your item was purchased with a gift card, your refund will be issued as a gift card rather than to your original payment method.
Frequently asked questions
How long do I have to return or exchange an item?
You have 30 days from shipment to return or exchange your item.
Are returns free to ship?
No. Boston Proper charges $6.95 for return shipping. Exchanges for the same style in different colors or sizes are free to ship.
Do I need original packaging to return an item?
The retailer does not clearly specify whether original packaging is required for all returns. The policy indicates packaging requirements are conditional, but details are not stated.
Can I return a gift?
Yes, you can return a gift within 30 days of shipment. However, if the item was purchased with a gift card, your refund will be issued as a gift card, not to the original payment method.
Can I return an item I ordered online to a store?
Boston Proper does not state whether online orders can be returned in store.
What items cannot be returned?
Gift cards, e-gift cards, and altered items cannot be returned or exchanged. Orders shipped internationally or to Puerto Rico cannot be returned.
What if my item arrives defective?
Defective items deemed defective by Boston Proper after review may be returned within 30 days of shipment. The retailer does not state what happens next or how to claim a refund for a defective item.