Ben Sherman allows returns within 28 days of purchase, with items sent back by mail. Return shipping costs $7.95, and refunds are issued to your original form of payment.
How returns work
To return an item, visit Ben Sherman's Returns Portal and follow the step-by-step instructions to print your shipping label and packing slip. Pack your items securely in the original box with the packing slip, attach the return shipping label, and send the package to BenSherman.com. Keep your tracking number and wait for a processing confirmation email.
Exclusions and restrictions
Ben Sherman does not accept returns on underwear, boxer shorts, tried-on socks, swimwear with a broken or missing hygiene strip, or items marked as Final Sale. The retailer does not state other exclusions.
Refunds
Refunds are issued to your original form of payment. Processing takes up to 17 days after the return is received.
Frequently asked questions
How long do I have to return something?
You have 28 days from purchase to return eligible items to Ben Sherman.
Does Ben Sherman pay for return shipping?
No. Return shipping costs $7.95, which you pay when you mail back your package.
What do I need to include with my return?
Pack your items in the original box with the packing slip printed from the Returns Portal. Items must be in original packaging.
Can I return underwear or socks?
No. Ben Sherman does not accept returns on underwear, boxer shorts, or tried-on socks for hygiene reasons.
Can I exchange an item for a different size?
No. Ben Sherman does not offer exchanges. You must place a new order for a different size or item.
When will I get my refund?
Refunds are processed and issued to your original form of payment within up to 17 days after Ben Sherman receives your return.
Can I return Final Sale items?
No. Items marked as Final Sale cannot be returned.