BCBGMAXAZRIA allows returns by mail within 30 days of delivery, but you must provide proof of purchase and the items must be unworn, unwashed, and in original packaging with all tags attached. Return shipping is not free, and you must initiate your return through the online portal within 2 business days of generating your label.
How returns work
You can return items by mail only. Visit returns.bcbg.com, enter your order information, and print your return label with tracking number. You must ship the item within 2 business days of generating the label. In-store returns for online orders are not available.
Exclusions and restrictions
BCBGMAXAZRIA does not accept returns on final sale items, worn or washed items, items without tags, items with damage or wear, items with scent or biological material (including hair), or items missing accessories. Pre-order items have a 30-day return window that begins from the delivery date rather than the order date. Gifts are subject to the same return conditions as regular purchases.
Refunds
Refunds are issued as store credit or as a credit to your original payment method. Processing takes 10 to 14 business days after the warehouse receives your return. If you return an item between days 15 and 30 of purchase, you will receive store credit as a courtesy.
Frequently asked questions
What is the return window for BCBGMAXAZRIA orders?
You have 30 days from the delivery date to return items. For pre-order items, the 30-day window starts from when the item is delivered, not when you placed the order.
Do I need a receipt to return items?
Yes. You must provide proof of purchase to return items. The retailer will verify your proof of purchase before processing any return.
Is return shipping free?
No. You are responsible for paying return shipping costs. You can generate a prepaid label at returns.bcbg.com, but the cost is your responsibility.
How long does it take to get my refund?
After the warehouse receives your return, processing takes 10 to 14 business days. Your refund will be issued as store credit or a credit to your original payment method.
Can I return items in store?
No. BCBGMAXAZRIA does not accept in-store returns for online orders. All returns must be processed by mail through returns.bcbg.com.
What items cannot be returned?
Final sale items cannot be returned or exchanged. Items must also be unworn, unwashed, have all original tags attached, show no damage or wear, contain no scent or biological material, and include all accessories. Items missing any of these conditions are not eligible for return.
Can I exchange items instead of returning them?
Exchanges are not offered as a direct service. You can return an eligible item and place a new order for a different item. Final sale items cannot be exchanged.