Pretty Little Thing allows you to return most items within 21 days of purchase. Return shipping costs £1.99 per parcel, and refunds go back to your original payment method or as a gift card with bonus credit.
How returns work
You can return items by mail using a trackable service, by printing a return label at home through the returns portal, or by printing a label in store. To start a return, log into the portal with your order number and email address or postcode, select your preferred return option, and keep proof of postage for your records.
Exclusions and restrictions
Pretty Little Thing does not accept returns on fashion face masks, cosmetics, beauty products, pierced jewellery, swimwear, lingerie, medicines, toiletries, perishable items, unwrapped computer software, custom-made items, or personalised items. Items in these categories must have unbroken seals where applicable. Vitamins and supplements are returnable only if the seal remains intact. Clothing must be unworn and unwashed with original labels attached. Homeware and bedlinen must be unused in original unopened packaging. Furniture must be new, unused, unassembled, and in original packaging.
Refunds
Refunds are processed back to the original payment method you used at purchase. Alternatively, you can receive a gift card via email, which is valid for 90 days and includes a 20% bonus credit. If you select the gift card option for one item in an order, that choice applies to all items in that order.
Frequently asked questions
What is the return window at Pretty Little Thing?
You have 21 days from purchase to return most items. Items marked as Seel Worry Free Purchase Product qualify for an extended return window of 28 days, which is 7 additional days beyond the standard period.
Do I need a receipt to return an item?
You do not need a physical receipt. Instead, provide your order number and either your email address or postcode when logging into the returns portal to initiate your return.
How much does return shipping cost?
Return shipping costs £1.99 per parcel. This fee applies to all standard returns sent by mail.
Can I return items in store?
Pretty Little Thing does not accept in-store returns for online orders. However, you can print a return label in store and mail your items using a trackable service.
What happens if my item arrives damaged or defective?
Contact customer service through the Contact Us section with your order number, product details, photos of the fault, and a description of the issue. You may be eligible for a repair, replacement, or refund.
Can I exchange an item for a different size or color?
Pretty Little Thing does not offer exchanges. You must return the item and place a new order for the replacement.
What does the Seel Worry Free Purchase Product offer?
Seel Worry Free Purchase Product extends your return window by 7 additional days, giving you 28 days total to return the item instead of the standard 21 days. The product may also include optional return shipping coverage.