Brandcorner allows returns within 30 days of purchase, provided items are in original packaging. You do not need a receipt to start a return. Standard returns require you to pay for shipping, though faulty or incorrect items qualify for free return shipping.
How returns work
Returns are processed by mail to Brandcorner's Returns Department. Complete the returns form and include it in a securely sealed package along with your item. Use tracked delivery service and ensure the package is adequately insured. If you do not have the original returns form, you may include a handwritten note or original delivery note instead.
Exclusions and restrictions
Underwear cannot be returned. Items returned after 30 days fall outside the standard return window, though consumer rights protections may apply if a fault occurs after this period. Exchanges for bundled items require you to pay return costs for like-for-like exchanges, subject to stock availability.
Refunds
Refunds are issued to your original payment card only. Processing takes 5 to 10 working days from when Brandcorner receives your return. Faulty or incorrect items are eligible for full refunds or replacements.
Frequently asked questions
Do I need a receipt to return an item?
No, a receipt is not required. If you do not have the original returns form, you may include a handwritten note or your original delivery note in the package instead.
What is the return window at Brandcorner?
You have 30 days from purchase to return most items. For faulty or incorrect items, you have 14 days from receipt to contact customer service and request a full refund or replacement.
Do I have to pay for return shipping?
Yes, you pay for standard returns. However, if your item is faulty or incorrect, Brandcorner covers the return shipping cost at no charge to you.
How long does it take to receive my refund?
Refunds are processed to your original payment card within 5 to 10 working days after Brandcorner receives your return. Processing times may vary depending on your card issuer.
Can I exchange an item instead of returning it?
Yes, exchanges are available subject to stock availability and are subject to the same 30-day window as returns. For bundled items, you will need to pay the return shipping cost for a like-for-like exchange.
What items cannot be returned?
Underwear cannot be returned under Brandcorner's policy. All other items are subject to the standard return conditions.
Do returned items need to be in original packaging?
Yes, items must be in original packaging to qualify for return. Ensure your package is securely sealed and use tracked delivery to protect your shipment.