Forever 21 allows returns within 30 days of purchase by mail. Return shipping costs $9.99 per return, and a 15% restocking fee applies to most items. Items must be in original packaging to qualify.
How returns work
You can return items by mail using the Returns Center online portal, which provides a return shipping label. If you cannot access the portal, contact customer service at [email protected]. For multiple items, you must create separate shipping labels through the portal and return each order individually using its own label; orders cannot be combined into a single shipment.
Exclusions and restrictions
Forever 21 does not accept returns on Final Sale items, clearance items, altered apparel, special orders, cloth face mask coverings, perishable items, personalized or monogrammed items, or intimates. Furniture is non-returnable, though if accepted as a return after damage, you are responsible for return shipping. Individual parts of bundles cannot be returned unless the entire bundle is returned. Pre-assembled items cannot be returned once assembled. Beauty products may be returned only if unopened, unused, and in original cellophane.
Refunds
Refunds are credited to your original form of payment for the net price after any discounts or coupons applied. Return shipping fees and restocking fees are waived if an item arrived damaged, was incorrect, or is defective.
Frequently asked questions
Is there a charge to return items to Forever 21?
Yes. Return shipping costs $9.99 per return. A 15% restocking fee is also deducted from your refund for most items. These fees are waived if your item arrived damaged, was sent in error, or is defective.
What is the return window at Forever 21?
The standard return window is 30 days from purchase. Furniture, mattresses, wall art, mirrors, lamps, and artificial trees are also returnable within 30 days, subject to the 15% restocking fee and $9.99 return shipping fee.
Do items need to be in original packaging?
Yes. Items must be in original packaging to be eligible for return.
Can I return beauty products?
Beauty products may be returned within 30 days, but only if they are unopened, unused, and have the original cellophane fully intact.
Does Forever 21 offer direct exchanges?
No direct exchanges are offered. To exchange an item for a different size or color, you must place a new order and return the original item. Your refund will be issued after Forever 21 receives the returned item.
What items cannot be returned?
Non-returnable items include Final Sale items, clearance items, special orders, altered apparel, cloth face mask coverings, perishable items, personalized or monogrammed items, and intimates. Furniture cannot be returned. Only complete bundles may be returned; individual bundle parts are not returnable.
How long does it take to receive a refund?
Forever 21 does not publish a specific refund processing timeline. Contact customer service at [email protected] for information about refund timing for your return.