Betsey Johnson allows returns within 30 days of purchase. Return shipping costs $6.95 per order, and refunds are issued to your original payment method. Items must be unworn and in original packaging to qualify.
How returns work
You can return items by visiting Betsey Johnson's Returns Center online to obtain return authorization and generate either a QR code or printable return label. You then drop off your return at any FedEx location or FedEx Office within 7 days of receiving your authorization. International returns from Canada are shipped by mail to a Fontana, California address.
Exclusions and restrictions
Worn merchandise cannot be returned. Clearance items are final sale and not returnable. Betsey Johnson does not publish a list of other excluded item categories beyond these restrictions.
Refunds
Refunds are processed to the original method of payment you used for your purchase. The retailer does not state how many business days the refund takes to appear in your account.
Frequently asked questions
How long do I have to return something to Betsey Johnson?
You have 30 days from your purchase to return an item. Your return must be shipped within 7 days of receiving your return authorization code.
Is return shipping free?
No. Return shipping costs $6.95 per order. You can drop off your return at any FedEx location or FedEx Office using your QR code or printed label.
Can I return worn items?
No. Betsey Johnson only accepts returns on unworn merchandise. Items must also be in original packaging to qualify.
Are clearance items returnable?
No. Clearance items are marked as final sale and cannot be returned.
Can I exchange an item for a different size or style?
For fit issues, you can exchange online through the Returns Center. For a different style or color, you should order the new item and call Betsey Johnson to authorize the original purchase as an exchange, which will result in a full refund.
What if my item arrives damaged or defective?
Betsey Johnson guarantees against manufacturer defects. Contact the company via email, chat, or phone to report the issue. Normal wear and tear is not covered by the manufacturer's defect guarantee.
Do I need the original box to return my items?
Yes. Betsey Johnson requires that you ship your return in the original shoe box.