Babyboo Fashion offers a 30-day return window for most items, though exchanges have a shorter 14-day window. Refunds are issued as store credit only, and you are responsible for return shipping costs and handling fees.
How returns work
To return an item, you click the return submission link to initiate your return. You must then send the item by mail and have it scanned at the post office within 14 days of initiating the return.
Exclusions and restrictions
Babyboo Fashion does not accept returns on accessories, bodysuits, and lingerie due to hygiene reasons. High value items with damaged or detached security ribbons are also non-returnable.
Refunds
All refunds are issued as store credit in AUD, regardless of your original payment method. If you paid with Afterpay, your scheduled repayments remain due. If you paid with PayPal, the retailer's store credit policy and PayPal agreement terms apply.
Frequently asked questions
How long do I have to return items?
You have 30 days from purchase to return most items. If you want to exchange an item instead, you have 14 days to do so.
Do I have to pay for return shipping?
Yes. You pay all return shipping costs, and handling fees also apply to your return.
What condition must items be in to return them?
Items must be in original packaging in order to be returned.
Can I return accessories or lingerie?
No. Babyboo Fashion does not accept returns on accessories, bodysuits, and lingerie for hygiene reasons.
Will I get my money back as a refund?
No. Refunds are issued only as store credit in AUD, not as cash refunds to your original payment method.
If I paid with Afterpay, do I still owe payments if I return my item?
Yes. Even if you return your purchase, your scheduled Afterpay repayments still remain due.
How quickly will my store credit be processed?
Babyboo Fashion does not publish a specific timeframe for when store credit will appear in your account after a return is processed.