Bugaboo allows returns within 90 days of purchase at no shipping cost to you. You do not need a receipt, and refunds go back to your original payment method.
How returns work
To return an item, visit bugaboo.mp-returns.com and log in using your order number, ZIP code, or email address. Select the products you wish to return and provide your reason. The site will generate a shipping label for you to attach to your box. Drop off your package at a designated carrier location.
Exclusions and restrictions
Used or damaged products are not returnable. If damage is observed when Bugaboo receives your return, a full refund is not guaranteed. Damage from testing may result in a reduced refund.
Refunds
Refunds are issued to your original payment method. For purchases made with Affirm, refunds may take up to 30 days to appear.
Frequently asked questions
How long do I have to return something?
You have 90 days from purchase to return your item. The return window applies to both standard returns and exchanges.
Do I need my receipt to return an item?
No. You can initiate a return using your order number, ZIP code, or email address on the return portal.
Do I have to pay for return shipping?
No. Bugaboo provides free return shipping. A shipping label is generated when you create your return request.
Do I need to return the item in its original packaging?
Original packaging is required in some cases. Check your specific return confirmation for packaging requirements.
What if my item arrives damaged?
If Bugaboo observes damage when processing your return, a full refund is not guaranteed. Damage from testing may result in a reduced refund amount.
Does Bugaboo offer exchanges?
Bugaboo does not have a formal exchange process. You may return your item within 90 days for a refund, then place a new order for the item you want.
When will I see my refund?
Refunds are issued to your original payment method. If you paid with Affirm, the refund may take up to 30 days to appear.