Burt’s Bees Baby

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Burt's Bees Baby allows returns within 30 days of purchase. You can return items by mail through their Loop returns platform, which offers either a QR code or printable label. Some items are excluded from returns, including final sale merchandise and certain gift sets.

How returns work

To return an item, click the returns button on the Burt's Bees Baby website and enter your postcode and order number. You will then choose between a sustainable return using a QR code or a printable return label. All returns are processed by mail through the Loop returns platform.

Exclusions and restrictions

Burt's Bees Baby does not accept returns on items marked Final Sale, the Baby Bee Box® Deluxe Gift Set, Premium Gift Set, Baby Bag Gift Set, or Gift Cards. Pajamas may be returned within 30 days, though the retailer notes that snug fit is by design for safety and normal wear is not considered defective. International orders to Canada cannot be returned. The retailer does not publish a comprehensive list of other excluded categories.

Refunds

Refunds are issued either as money back or as store credit at your choice. An $8 handling fee applies to return shipments unless you purchased Checkout+. The retailer does not state how long refunds take to process.

Frequently asked questions

How long do I have to return something?

You have 30 days from purchase to return most items. Exchanges for defective or damaged items are also available within 30 days.

Is return shipping free?

Return shipping is subject to an $8 handling fee. However, if you purchased Checkout+, the handling fee is waived.

Can I return pajamas?

Yes, pajamas may be returned within 30 days. Burt's Bees Baby notes that snug fit is by design for safety reasons, and normal wear is not considered defective.

What if my item is damaged or defective?

You can start a return or exchange and submit a request for damaged or defective items. Manufacturing defects are covered, but normal wear is not.

Can I return a gift?

Yes, Burt's Bees Baby offers a separate gift return process for items purchased as gifts.

What items cannot be returned?

Items marked Final Sale cannot be returned. The Baby Bee Box® Deluxe Gift Set, Premium Gift Set, Baby Bag Gift Set, and Gift Cards are also non-returnable. International orders to Canada are not accepted for return.

Will I get a refund or store credit?

You can choose to receive either a refund or store credit when you return an item.

How you can return an item

  • By mail , Via Loop returns platform with QR code or printable label

Step by step

  1. Click the returns button to enter your postcode and order number.
  2. Choose between sustainable return with QR code or printable return label.

Categories with their own return window

Category Window Note
Pajamas 30 days Snug fit by design for safety; normal wear not defective

What you cannot return

  • Items marked Final Sale , Company policy
  • Baby Bee Box® Deluxe Gift Set , Company policy
  • Premium Gift Set , Company policy
  • Baby Bag Gift Set , Company policy
  • Gift Cards , Company policy
  • International orders to Canada , No returns offered internationally

Exchanges

Exchanges available for defective or damaged items within 30 days.

Damaged or defective items

Start a return or exchange and submit request. Manufacturing defects covered; normal wear excluded.

Gift returns

Separate gift return process available.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You may return eligible items within 30 days of delivery for a refund or store credit.
Exchange window days You may return eligible items within 30 days of delivery for a refund or store credit.
Free return shipping For $1.98 at checkout, Checkout+ helps avoid additional return shipping and handling fees later. Without Checkout+, eligible returns are subject to a $8 handling fee deducted from your refund.
Return shipping fee Without Checkout+, eligible returns are subject to a $8 handling fee deducted from your refund.
Original packaging required Returned items must be unworn, unwashed, and have all original tags attached.
Refund method You may return eligible items within 30 days of delivery for a refund or store credit.

Return policies for similar stores

Store Return window
Bugaboo return policy 90 days
Graco return policy 30 days
Albeebaby return policy 60 days
Babyboo Fashion return policy 30 days
Fussy return policy 14 days
Gerber Childrenswear return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.