Graco

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
Not specified
In store return for online orders
No
Refund processing time
3-5 business days
Restocking fee
Not specified

Graco allows returns of items purchased directly from Gracobaby.com within 30 days, with free return shipping. Items must be in new or like-new condition. Refunds are issued to your original payment method within 3 to 5 business days after the return is processed.

How returns work

You can return items by mail using Graco's return portal, which provides a prepaid shipping label at no cost. For items that arrive damaged, call Graco customer service at 1-800-345-4109 to report the issue upon receipt rather than initiating a standard return.

Exclusions and restrictions

Graco does not accept returns on items purchased from third-party retailers, only purchases made directly through Gracobaby.com. Items that are not in new or like-new condition cannot be returned. Additionally, if an item was received as a gift, the recipient cannot return or exchange it. Only the original purchaser is eligible for a refund on gifted items.

Refunds

Refunds are issued to the original payment method you used when placing your order. Processing takes 3 to 5 business days after Graco receives and processes your return.

Frequently asked questions

How long do I have to return something to Graco?

You have 30 days from purchase to return an item to Graco. Return shipping is free when you use the prepaid label provided through Graco's return portal.

Can I return items bought from other websites or stores?

No. Graco only accepts returns on items purchased directly from Gracobaby.com. Items bought from third-party retailers cannot be returned to Graco.

What condition must items be in to return them?

Items must be in new or like-new condition. Items showing signs of use or wear are not eligible for return.

Can I return a gift I received?

No. Graco's policy does not allow recipients to return or exchange gifted items. Only the original purchaser is eligible to receive a refund for a gift.

My item arrived damaged. What should I do?

Call Graco customer service at 1-800-345-4109 upon receipt of your damaged item. Do not use the standard return process for damaged items.

Can I exchange an item instead of returning it?

Graco does not support online exchanges. You must return your item and place a new order separately for a different product.

When will I see my refund?

Refunds are credited to your original payment method within 3 to 5 business days after Graco receives and processes your return.

How you can return an item

  • By mail , Free mailed returns within 30 days
  • Phone , For damaged items, call customer service

Step by step

  1. Start a mailed return through the return portal.

What you cannot return

  • Third-party retailer purchases , Only Gracobaby.com purchases accepted
  • Gifted items to recipient , Policy restriction on gifted items
  • Items not in new or like-new condition , Condition requirement

Exchanges

Online exchanges not supported; return item and place new order separately

Damaged or defective items

Call customer service at 1-800-345-4109 for damaged items upon receipt

Gift returns

Graco cannot exchange or refund gifted items to recipients; original purchasers credited only

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days For online orders, you can return items for free by mail within 30 days of purchase.
Exchange window days Returns must be made within 30 days of purchase.
Free return shipping For online orders, you can return items for free by mail within 30 days of purchase.
Refund method Original purchasers will be credited for items that are returned.
Refund processing days It may take 3-5 business days for funds to be available once we receive your item.
In store return for online For items purchased on Gracobaby.com, returns must be made through our return portal.

Return policies for similar stores

Store Return window
Bugaboo return policy 90 days
Albeebaby return policy 60 days
Babyboo Fashion return policy 30 days
Burt's Bees Baby return policy 30 days
Fussy return policy 14 days
Gerber Childrenswear return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.