Avenue allows returns within 60 days of the shipment date. You do not need a physical receipt, only your order number. Items must be returned in original packaging with tags attached.
How returns work
You can return items through several methods: the Happy Returns Bar at over 8,000 locations (no packaging needed, just your QR code), a pre-paid FedEx label provided by Avenue, or your own carrier at your own expense. You begin by logging in to locate your order number, choosing your return method, packaging items with original tags intact, and dropping off or mailing within 60 days of shipment.
Exclusions and restrictions
Final sale items, swimwear or intimates without the hygiene liner, gift cards, hemmed or altered items, free gifts, subscriptions, memberships, and previously cancelled or returned items cannot be returned. Third-party retailer products must be returned through the original retailer. International orders are returned through the Global-e Returns Portal with all return costs paid by you. Heavy items over 70 lbs must be returned individually via FedEx Ground at your expense.
Refunds
Refunds are issued to your original form of payment minus a $10.99 fee, unless you are exchanging for another item. If you paid entirely with a gift card, Avenue mails a refund check to your billing address. If you paid with a gift card combined with another payment method, the full refund goes to that alternative payment method. You may alternatively receive a non-expiring e-gift card with no processing fee.
Frequently asked questions
Do I need a receipt to return to Avenue?
No. You need only your order number to process a return. Avenue does not require a physical receipt.
How long do I have to return items?
You have 60 days from the shipment date to return items. Exchanges are also allowed within 60 days.
Can I return my order to an Avenue store?
Yes, if you ordered online. You can return to a store location or use other methods like the Happy Returns Bar or FedEx.
What is the Happy Returns Bar and how do I use it?
The Happy Returns Bar is a return location available at over 8,000 retail partners. You bring your item with the original tags attached and your QR code, no packaging needed. Drop off is simple and trackable.
Will I be charged a fee for my refund?
A $10.99 fee is deducted from your refund when money is returned to your original payment method. This fee is waived if you are exchanging for another item or if you choose to receive a non-expiring e-gift card instead.
Can I return swimwear or intimates?
Swimwear and intimates can only be returned if they have the hygiene liner intact. Items without the liner are not returnable.
What happens if I paid with a gift card?
If your entire purchase was paid with a gift card, Avenue will mail a refund check to your billing address. If you paid with a gift card plus another payment method, the refund is credited to that alternative payment method.