American Eagle Outfitters allows returns within 30 days of purchase, or exchanges within 60 days. You can return items in store for free or by mail, though mail returns carry a $5 fee unless you qualify for free return shipping.
How returns work
You may return items in store at any American Eagle, Aerie, Offline, or AE Factory location at no cost. For mail returns, use the online portal to print a shipping label or receive a digital label to scan at USPS. In-store returns are faster and free, while mail returns incur a $5 fee unless you are eligible for free return shipping on your item category or membership status.
Exclusions and restrictions
American Eagle does not accept returns on worn, washed, or damaged items; items without tags or labels; swimsuits and underwear without intact hygienic liners; Final Sale items; or incomplete online orders. Aerie bras, bralettes, swimsuits, and third-party footwear qualify for free return shipping when ordered online, which reduces or eliminates the standard $5 mail return fee.
Refunds
Refunds are issued to your original payment method. Processing takes 5 to 7 business days after the store receives and processes your return, though you should allow 2 to 4 weeks to receive your refund.
Frequently asked questions
How long do I have to return items to American Eagle?
You have 30 days from purchase to return items. Exchanges are allowed within 60 days. Gift returns may qualify for an extended holiday return period if you provide a gift receipt as proof of purchase.
Can I return online orders in a store?
Yes. You can return online purchases at any American Eagle, Aerie, Offline, or AE Factory store location. In-store returns are free and processed immediately.
How much does it cost to return by mail?
Mail returns normally cost $5. However, return shipping is free for Aerie bras, bralettes, and swimsuits ordered online, as well as third-party footwear ordered online. Certain members may also qualify for free return shipping.
Do I need a receipt to return items?
The retailer does not publish a complete receipt policy. However, a gift receipt is accepted as proof of purchase for returns with extended holiday eligibility.
What items cannot be returned?
Items must be unworn, unwashed, and undamaged with all tags and labels attached. Swimsuits and underwear must have hygienic liners in place. Final Sale items and incomplete online orders are not returnable.
When will I receive my refund?
After American Eagle receives and processes your return, refunds take 5 to 7 business days to post to your original payment method. Full processing from shipment to receipt of funds may take 2 to 4 weeks.
What if an item arrived damaged or incomplete?
Incomplete online orders are not eligible for return until the full order has shipped. The retailer does not publish a separate damaged goods policy beyond the standard return conditions, which require items to be undamaged.