Allegra K allows you to return most items within 30 days of purchase. You do not need a receipt to start a return, but items must be in original packaging and unused condition to qualify.
How returns work
To return an item, contact Allegra K Customer Service at [email protected] to submit your return request. After approval, you will receive a return label to print. Follow the retailer's instructions to prepare and ship your package using a traceable shipping service. Keep your tracking number for your records.
Exclusions and restrictions
Allegra K does not accept returns on worn, washed, or ironed items, or items without original tags. Underwear, panties, bodysuits, swimsuits, bikinis, and jewelry cannot be returned for hygiene reasons. Items marked as non-returnable or designated as free gifts are also excluded. If you purchased a set, you must return all pieces together as a complete set.
Refunds
Refunds are issued to your original payment method. If you paid with PayPal, your refund will be credited to your PayPal account (in Australia and Canada, a $5.99 fee applies to PayPal refunds).
Frequently asked questions
Do I need a receipt to return something?
No, a receipt is not required. Instead, you must contact Customer Service at [email protected] to submit a formal return request. The retailer will use your order tracking information to process the return.
What is the return window?
You have 30 days from purchase to return eligible items. If you are an EU or EEA consumer, you have a 14-day statutory right of withdrawal (cooling-off period) under consumer protection law.
Can I return underwear or swimwear?
No. Underwear, panties, bodysuits, swimsuits, and bikinis cannot be returned for hygiene reasons. These items are not eligible for refunds regardless of condition.
What if an item arrives defective or doesn't match the description?
The retailer does not state how defects or non-conforming items are handled in its return policy. EU and EEA consumers have a 2-year legal guarantee for defective or non-conforming goods. For specific concerns, contact Customer Service at [email protected].
Do items need to have tags attached?
Yes. Items without original tags cannot be returned. All items must be in original packaging and in unworn, unwashed condition with tags intact.
How long does a refund take?
The retailer does not publish a specific timeframe for when refunds appear in your account after a return is approved. Contact Customer Service for details on refund processing times.
If I bought a set, can I return just one piece?
No. If you purchased a set, you must return all pieces together as a complete set. Partial returns of set items are not accepted.