Adanola allows you to return most items within 30 days of purchase. Returns are handled by mail, and refunds are credited back to your original payment method.
How returns work
To return an item, visit the Adanola Returns Centre online and select the order you wish to return. Follow the return instructions provided by the Returns Centre. You will then mail your item back according to those instructions.
Exclusions and restrictions
Underwear cannot be returned for hygiene reasons. The retailer does not publish a complete list of other excluded items.
Refunds
Refunds are automatically credited to your original payment method, such as a credit card. The refund may take up to 10 working days to appear in your account after the retailer receives your return.
Frequently asked questions
How long do I have to return something to Adanola?
You have 30 days from your purchase to return items to Adanola.
Is return shipping free?
The retailer does not state whether return shipping is free or paid. Contact the Adanola Returns Centre for specific details about shipping costs.
Can I return underwear?
No. Adanola does not accept returns of underwear for hygiene reasons.
How do I start a return?
Visit the Adanola Returns Centre website and select the order you want to return. The Returns Centre will provide you with specific return instructions to follow.
How long does it take to get my refund?
After Adanola receives your return, the refund will be credited to your original payment method within up to 10 working days.
Do I need original packaging to return items?
The retailer does not clearly state whether original packaging is required for all returns. Check the return instructions in the Adanola Returns Centre for any packaging requirements.