525america

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
Yes
In store return for online orders
Not specified
Refund processing time
10 business days
Restocking fee
Not specified

525america allows returns within 30 days of purchase, provided items are unworn, tagged, and in original packaging. You must have your receipt and initiate returns through the online portal to receive a pre-paid mailing label.

How returns work

Returns are processed by mail. Visit https://525america.com/returns and enter your email and order number to access the returns portal. The portal will generate a pre-paid mailing label for you to use when shipping the item back.

Exclusions and restrictions

525america does not accept returns on worn or used items, items without original tags, items without original packaging, items without a receipt, final sale items, sale items, or gift cards. European Union customers have a 14 day cooling off period to return items for any reason. For damaged or defective items, you must contact the retailer immediately upon delivery, as damage claims are not accepted after 5 days from delivery.

Refunds

Refunds are issued to your original payment method and take 10 business days to process. If you choose store credit instead, you will receive store credit plus a $10 bonus.

Frequently asked questions

How long do I have to return an item?

You have 30 days from purchase to return an item. If you are in the European Union, you have 14 days to return items for any reason.

Do I have to pay for return shipping?

No. 525america provides a pre-paid mailing label through their returns portal, so return shipping is free.

Do I need my receipt to return an item?

Yes. Receipt or proof of purchase is required. Items returned without a receipt cannot be accepted.

What condition must the item be in?

The item must be unworn, have its original tags attached, and be in original packaging. Worn or used items, items without tags, or items without original packaging cannot be returned.

When will I get my refund?

Refunds take 10 business days to process after the retailer receives your return. The refund goes to your original payment method.

Can I return sale items?

No. Sale items and final sale items are not returnable.

What if my item arrived damaged?

Inspect the item upon delivery and contact 525america immediately if it is damaged. Damage claims are not accepted after 5 days from delivery.

How you can return an item

  • By mail , Pre-paid mailing label provided via returns portal

Step by step

  1. Go to https://525america.com/returns and enter your email and order number.
  2. Obtain a pre-paid mailing label from the portal.
  3. Ship item back using the provided label.

Categories with their own return window

Category Window Note
European Union orders 14 days 14 day cooling off period for EU customers, any reason

What you cannot return

  • worn or used items , condition requirement
  • items without tags , condition requirement
  • items without original packaging , condition requirement
  • items without receipt , proof of purchase required
  • final sale items , final sale policy
  • sale items , non-returnable category
  • gift cards , non-returnable category

How your refund comes back

You paid with Refund comes back as
original payment method automatic refund
store credit store credit with $10 bonus

Returning without a receipt

Receipt or proof of purchase is required; items returned without receipt are not returnable.

Damaged or defective items

Inspect upon delivery and contact immediately. Damage claims not accepted after 5 days from delivery.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We have a 30-day return policy, which means you have 30 days after we ship your order to request a return.
Exchange window days We have a 30-day return policy, which means you have 30 days after we ship your order to request a return.
Free return shipping to enter your email and order number associated with your return to obtain a pre-paid mailing label.
Receipt required You'll also need the receipt or proof of purchase.
Original packaging required your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refund method If approved, you'll be automatically refunded on your original payment method within 10 business days.
Refund processing days If approved, you'll be automatically refunded on your original payment method within 10 business days.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.