Zulily allows you to return most items within 60 days for a refund or within 15 days for an exchange. You must return items unworn with original tags in the condition you received them, and you pay for return shipping unless you purchased a return and order protection plan at checkout.
How returns work
You can return items by mail. Before you ship, you need to purchase a return label at checkout or buy a return and order protection plan, which includes free return shipping. Pack your unworn, tagged items in their original condition and mail them within 15 days for an exchange or within 60 days for a refund. You will receive an email notification once your return is processed.
Exclusions and restrictions
Zulily does not accept returns of undergarments, mystery packs, mystery items, surprise items, free gifts, or promotional items with retail value. The retailer does not publish a complete list of other exclusions.
Refunds
Refunds are issued to your original form of payment and typically process within 1 to 3 business days. If your return is damaged, defective, or the wrong item was sent, Zulily will refund the return shipping fee to your original payment method after inspection.
Frequently asked questions
How long do I have to return something to Zulily?
You have 60 days from purchase to return an item for a refund. If you want to exchange an item instead, you have 15 days to mail it back.
Do I have to pay for return shipping?
Yes, you must purchase a return label at checkout or buy a return and order protection plan to get free return shipping. Without one of these options, you pay the cost to ship your return.
What condition must items be in to return them?
Items must be unworn with original tags attached and in the same condition as when you received them. Items that are worn, damaged, or missing tags may not be accepted.
Can I return undergarments or mystery items?
No. Zulily does not accept returns of undergarments, mystery packs, mystery items, surprise items, free gifts, or promotional items with retail value.
How long does it take to get my refund?
Once your return is processed, the refund goes back to your original payment method within 1 to 3 business days. You will receive an email notification when your return has been processed.
What if the item arrived damaged or was the wrong item?
If Zulily inspects your return and confirms it was damaged, defective, or the wrong item was sent, the retailer will refund your return shipping fee to your original payment method.