WORX Tools

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
No
Refund processing time
3-5 business days
Restocking fee
Not specified

WORX Tools allows returns within 30 days of purchase. Items must be in original packaging, and you will be responsible for return shipping fees. Returns are processed through FedEx drop-off using a personalized return label.

How returns work

To return an online order, log into your account or use the Order Tracker to find your order, then click the Return this Order button. You will receive a personalized return label via email. Place the label on your box and drop it off at any FedEx location. WORX Tools does not accept in-store returns for online orders.

Exclusions and restrictions

The retailer does not publish a list of excluded or non-returnable item categories in its stated policy.

Refunds

After you drop off your package at FedEx, WORX Tools will inspect the return for all parts and pieces. Refunds are processed within 3 to 5 business days of inspection. You are responsible for paying applicable shipping fees.

Frequently asked questions

What is the return window for WORX Tools purchases?

You have 30 days from purchase to return your item.

Do I have to pay for return shipping?

Yes. Applicable shipping fees are your responsibility. WORX Tools provides a personalized return label, but you pay the cost to ship the package back via FedEx.

Do I need my receipt to return an item?

A physical receipt is not required. If you do not have your receipt, you can locate your order using the Order Tracker by providing your order number, last name, email address, or zip code.

Does the item have to be in original packaging?

Yes. Items must be returned in original packaging to be eligible for return.

How long does it take to get my refund?

Refunds are processed within 3 to 5 business days after WORX Tools inspects your return and confirms all parts and pieces are present.

Can I return an online order to a physical WORX Tools store?

No. Online orders cannot be returned in store. You must use the FedEx drop-off method with your personalized return label.

What happens if my item is damaged or defective?

WORX Tools will inspect your return for all parts and pieces and process your refund accordingly. The retailer does not specify a separate policy for damaged or defective items beyond this inspection process.

How you can return an item

  • Carrier drop off , FedEx drop off with personalized return label

Step by step

  1. Login to your account or use Order Tracker to locate your order.
  2. Click the Return this Order button to request your return label.
  3. Select the product and receive the personalized label via email.
  4. Place the label on your box and drop it off at a FedEx location.

Returning without a receipt

Order can be located via Order Tracker using order number, last name, email, or zip code.

Damaged or defective items

Return will be inspected for all parts/pieces and refund processed accordingly.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days WORX has a convenient 30 day* money back guarantee on all direct purchases
Free return shipping less any applicable shipping and/or restocking fees
Return shipping fee less any applicable shipping and/or restocking fees
Receipt required If you have a WORX account, login to the website, go to your Order History and click on the order you want to return. If you don't have an account, go to the Order Tracker and look up your order with your order number, the last name you provided on the billing address, and either the email address you used or your zip code.
Original packaging required All returns must be in the original packaging and contain all original components.
Refund processing days Upon arrival of your returned package, we will scan it and process your refund within 3-5 business days.
In store return for online simply place it on the outside of your box and drop it off at any FedEx store or authorized FedEx drop off location

Return policies for similar stores

Store Return window
The Home Depot return policy 90 days
B&Q return policy 90 days
DiscountFilters.com return policy 365 days
Earthbreeze return policy 60 days
Eastwood return policy 90 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.