VEVOR offers a 30-day return window for most items, with free return shipping via FedEx. Items with manufacturing defects or mechanical failures qualify for an extended 90-day return window under the retailer's quality assurance policy.
How returns work
To return an item, contact VEVOR Customer Support with your order number and reason for return. The support team will review your request within 24 hours. Once approved, you will receive a prepaid FedEx return label. Pack your item securely and drop it off at any FedEx location. VEVOR processes refunds within 48 hours of receiving the item at the warehouse.
Exclusions and restrictions
VEVOR does not publish a general exclusions list. However, the retailer does extend the return window to 90 days for items with manufacturing defects or mechanical failures, provided you submit photos or videos as proof of the defect.
Refunds
Refunds are issued to your original payment method. Credit card refunds go back to the card used for purchase, while PayPal, Klarna, and Afterpay refunds return to the respective account. After the warehouse processes your return within 48 hours, the refund takes 3 to 15 business days to appear, depending on your payment method.
Frequently asked questions
How long do I have to return an item to VEVOR?
You have 30 days from delivery to return most items. If the item has a manufacturing defect or mechanical failure, you have 90 days to return it, provided you submit photos or videos as proof of the defect.
Do I have to pay for return shipping?
No. VEVOR provides a prepaid FedEx return label at no cost. You simply pack the item and drop it off at any FedEx location.
How long does it take to get my refund after I send the item back?
VEVOR processes refunds within 48 hours of receiving your item at the warehouse. After that, the refund appears in your account in 3 to 15 business days, depending on your payment method.
Can I exchange an item instead of returning it for a refund?
Yes. Exchanges are available within 30 days of delivery for items in original condition. You can also exchange within 90 days if the item has a manufacturing defect or mechanical failure.
What payment methods does VEVOR refund to?
VEVOR refunds to your original payment method. This includes credit cards, PayPal, Klarna, and Afterpay accounts.
How do I start a return with VEVOR?
Contact VEVOR Customer Support with your order number and the reason for your return. The support team will review your request within 24 hours and provide next steps, including your prepaid return label.
What if my item arrived damaged or defective?
You have 90 days to return a damaged or defective item. Submit photos or videos showing the damage or defect when you contact Customer Support. VEVOR also offers a 12-month manufacturer's warranty that covers manufacturing defects and mechanical failures with free repair services.