Undercover Condoms allows returns within 30 days of purchase. You must contact customer service to initiate a return and receive shipping instructions. The company ships to an address in Ohio.
How returns work
To return an item, contact Undercover Condoms customer service with your order number and product details. The company will send you return instructions and a shipping address in Ohio. You then ship the package to that address.
Exclusions and restrictions
Adult toys cannot be refunded due to federal regulations. If an adult toy is defective, Undercover Condoms will replace it with the same product at no cost instead of issuing a refund. The replacement window is 30 days from purchase.
Refunds
Refunds are processed within up to 28 days of the company receiving your return. If you return a damaged or defective item, you receive free return shipping. Defective adult toys are replaced rather than refunded.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return most items. Defective adult toys can be replaced within the same 30 day window, though they are replaced rather than refunded.
Do I have to pay for return shipping?
If your item is damaged or defective, Undercover Condoms covers return shipping at no cost to you. The retailer does not state whether return shipping is free for other return reasons.
Can I return adult toys?
Adult toys cannot be refunded due to federal regulations. If an adult toy arrives defective, Undercover Condoms will replace it with the same product free of charge within 30 days.
How long does it take to get my refund?
Refunds are processed within up to 28 days after the company receives your return shipment.
What do I need to do to start a return?
Contact Undercover Condoms customer service with your order number and details about the product you want to return. The company will provide you with return instructions and the Ohio address to ship to.
Do I need to return items in original packaging?
The retailer does not publish whether original packaging is required for returns.