Tuckernuck allows returns within 21 days of purchase. You can return items by mail through UPS or drop them off at a Happy Returns location. Items must be unworn, unwashed, undamaged, and have original tags.
How returns work
You start your return through the returns portal on Tuckernuck's website by entering your order number and selecting the item. You can then either mail your return via UPS, which takes up to 7 business days to process, or drop it off at a Happy Returns carrier location, which processes refunds within 24 hours. Online orders may also be returned in Tuckernuck retail stores.
Exclusions and restrictions
Final sale items and monogrammed items cannot be returned. Items that are worn, washed, damaged, or lack original tags do not qualify for return. Accounts that exceed the retailer's returns threshold may have return restrictions placed on them or may lose return eligibility entirely. Tuckernuck does not publish a detailed list of product categories that are excluded from returns.
Refunds
Refund processing time depends on your return method. Happy Returns drop-offs process within 24 hours, while UPS mail-back returns process within up to 7 business days. If you received a gift, your refund will be issued as store credit rather than to your original payment method.
Frequently asked questions
How long do I have to return something to Tuckernuck?
You have 21 days from purchase to return an item. This window also applies if you want to exchange an item for a different size or color.
Is return shipping free?
The retailer does not clearly state whether return shipping is free or paid. Tuckernuck's return methods include UPS mail-back and Happy Returns carrier drop-off locations, but the cost structure is not specified in the published policy.
Can I return a gift?
Yes, gifts are returnable. You select 'Start a Gift Return' in the returns portal. Gift returns are refunded as store credit, not as a refund to the original payment method.
What condition must items be in to return them?
Items must be unworn, unwashed, and undamaged with original tags attached. Merchandise that shows signs of wear, washing, or damage, or that is missing its tags, will not be accepted for return.
Can I return monogrammed or embroidered items?
Monogrammed items are final sale and cannot be returned. If a wrong monogram was embroidered, you should contact customer service to discuss the issue.
Can I return something I bought online at a Tuckernuck store?
Yes, online orders may be returned in Tuckernuck retail stores, giving you an alternative to mailing or dropping off your return.
How quickly will I get my refund?
Refund timing depends on your return method. If you drop off at a Happy Returns location, your refund processes within 24 hours. If you mail your return via UPS, processing takes up to 7 business days.