Troy-Bilt

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
1-2 billing cycles
Restocking fee
25%

Troy-Bilt allows returns within 14 days for equipment and up to 90 days for parts, provided items are new, unused, and in original condition. A 25 percent restocking fee applies to part returns after 90 days (up to one year maximum). Refunds are issued to your original credit card within 1 to 2 billing cycles.

How returns work

You can return items by mail, carrier drop-off with an approved label, or by pickup at Troy-Bilt's discretion for freight and LTL shipments. Before initiating a return, gather your order number, packing slip, bill-to information, and phone number. Verify that the item is new, unused, and in original condition, then review the return instructions on your packing slip. If your packing slip is unavailable or you have questions, contact Troy-Bilt.

Exclusions and restrictions

Troy-Bilt does not accept returns for used parts, batteries, fluids, or equipment with gas or oil added. Shipping and handling charges are also non-refundable. The retailer does not publish other product exclusions beyond these categories.

Refunds

Refunds are credited to your original credit card. Processing takes 1 to 2 billing cycles. Shipping and handling charges are not refunded. If you receive the wrong item, Troy-Bilt will identify the correct part, provide a replacement, and issue a credit for your return.

Frequently asked questions

How long do I have to return something to Troy-Bilt?

You have 14 days to return equipment. Parts can be returned within 90 days without a restocking fee. After 90 days, a 25 percent restocking fee applies, and parts may be returned up to one year from purchase.

Do I have to pay for return shipping?

Return shipping is your responsibility unless Troy-Bilt shipped the wrong item or approves a return label. For freight and LTL shipments, Troy-Bilt may arrange and cover the pickup or drop-off at its discretion.

What if I don't have my packing slip?

Contact Troy-Bilt via chat or by phone at 1-800-828-5500. They can help you with the return process even if your packing slip is unavailable.

Can I return equipment that has been used or assembled?

No. Equipment must be new, unused, and in original condition. Equipment with gas or oil added is considered used and cannot be returned.

Are batteries and fluids returnable?

No. Troy-Bilt does not accept returns for batteries or fluids under any circumstances.

When will my refund appear?

Refunds are credited to your original credit card within 1 to 2 billing cycles. Shipping and handling charges are not refunded.

What happens if I ordered the wrong part?

Troy-Bilt will identify the correct part you need and provide a replacement. You will receive credit for your return, and Troy-Bilt will work with you to ensure you receive the correct part.

How you can return an item

  • By mail , Standard return method for parts
  • Carrier drop off , Freight/LTL returns with approved label
  • Pickup , Freight/LTL pickup at Troy-Bilt's discretion

Step by step

  1. Gather order number, packing slip, bill-to information, and phone number.
  2. Verify item is new, unused, and in original condition.
  3. Review return instructions on the packing slip.
  4. Contact Troy-Bilt if packing slip unavailable or questions arise.

Categories with their own return window

Category Window Note
Parts 90 days 25% processing fee applied after 90 days; 1 year maximum
Equipment 14 days New, unused, undamaged only

What you cannot return

  • Used parts , Policy explicitly excludes used parts
  • Batteries , Policy explicitly excludes batteries
  • Fluids , Policy explicitly excludes fluids
  • Used equipment , Equipment with gas or oil added is considered used
  • Shipping and handling charges , Non-refundable charges

How your refund comes back

You paid with Refund comes back as
Credit card Credited to original card

Returning without a receipt

Contact Troy-Bilt via chat or phone at 1-800-828-5500 if packing slip unavailable

Exchanges

Wrong part will be identified and correct replacement provided with credit for return; work with customer to ensure correct part received.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days New, unused, and undamaged equipment may be returned within 14 days of delivery.
Free return shipping All return shipping and freight charges are the customer's responsibility, except when: Troy Bilt shipped the wrong item, or Troy Bilt approves a return label or Freight/LTL pickup at its discretion
Return shipping fee All return shipping and freight charges are the customer's responsibility, except when: Troy Bilt shipped the wrong item, or Troy Bilt approves a return label or Freight/LTL pickup at its discretion
Restocking fee pct Parts returned more than 90 days after delivery are subject to a 25% processing fee.
Receipt required If a packing slip is not available, or if there any additional questions, please contact one of our advocates via Chat or by phone at 1-800-828-5500.
Refund method Approved refunds will be credited to the original credit card used for the purchase.
Refund processing days Refund timing: 1-2 Billing Cycles

Return policies for similar stores

Store Return window
The Home Depot return policy 90 days
B&Q return policy 90 days
DiscountFilters.com return policy 365 days
Earthbreeze return policy 60 days
Eastwood return policy 90 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.