Tommy Hilfiger

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
3-5 business days to process, then up to 5 business days for bank posting
Restocking fee
Not specified

Tommy Hilfiger allows returns within 30 days of purchase. You may return items by mail with a pre-paid shipping label or in person at Tommy Hilfiger stores. Items must be unworn, in original condition, and in original packaging.

How returns work

You can return items by mail or in person at a Tommy Hilfiger store (not at Macy's). To return by mail, click 'Start A Return' on the Tommy Hilfiger website and follow the prompts to receive a pre-paid shipping label and return slip. Pack your unused items with the return slip and ship using the provided label. For in-store returns, bring your items to a Tommy Hilfiger location.

Exclusions and restrictions

Final sale items cannot be returned. Apparel must be unworn with original tags attached. Footwear must be unworn in its original shoebox. The retailer does not publish other product category exclusions.

Refunds

Refunds are issued to your original payment method. Tommy Hilfiger takes 3 to 5 business days to process your return, after which your bank may take up to 5 additional business days to post the funds to your account.

Frequently asked questions

How much does return shipping cost?

Return shipping by mail costs a flat rate of $4.95. This fee is deducted from your refund. In-store returns at Tommy Hilfiger locations are free.

Do I need a receipt to return an item?

A receipt is required in some cases. Tommy Hilfiger's policy states the receipt requirement is conditional, but the retailer does not publish the specific conditions for when it is or is not needed.

Can I return items bought online in a store?

Yes, you can return online purchases in person at Tommy Hilfiger stores. However, returns are not accepted at Macy's locations.

What if I am a Hilfiger Club member?

Hilfiger Club members have an extended return window of 45 days instead of 30 days. All other return conditions remain the same.

Can I exchange an item instead of returning it?

Tommy Hilfiger does not offer exchanges online or in store. You must return the item for a refund or store credit within 30 days (45 days for club members).

How long does it take to get my refund?

Tommy Hilfiger processes returns within 3 to 5 business days. After processing, your bank may take up to 5 additional business days to post the funds to your original payment method.

How you can return an item

  • By mail , Pre-paid shipping label provided online
  • In store , At Tommy Hilfiger stores only, not Macy's

Step by step

  1. Click 'Start A Return' on the website.
  2. Follow prompts to receive pre-paid shipping label and return slip.
  3. Include unused items and return slip in package.
  4. Ship package using provided pre-paid label.

Categories with their own return window

Category Window Note
Hilfiger Club members 45 days Extended return window for club members

What you cannot return

  • Final sale items , Not eligible per policy
  • Worn or tag-removed apparel , Must be unworn with original tags
  • Worn or unboxed footwear , Must be unworn in original shoebox

Exchanges

No online or in-store exchanges. Return for refund or store credit instead within 30 days (45 for members).

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Online returns must be received by our warehouse within 30 days (45 days for Hilfiger Club members) of the shipping confirmation date.
Exchange window days You can return the merchandise to a Tommy Hilfiger store within 30 days (45 days for Hilfiger Club members) of the shipping confirmation date for a refund or store credit.
Free return shipping a flat rate return shipping fee of $4.95 will be deducted from your refund.
Return shipping fee a flat rate return shipping fee of $4.95 will be deducted from your refund.
Receipt required Your return slip works as your receipt and packing slip.
Original packaging required Apparel must be unworn with original tags attached. Footwear must be unworn and in its original shoebox.
Refund method After processing, your refund can take up to 5 business days depending on your card issuing bank.
Refund processing days Once received by our warehouse, the return takes 3-5 business days to process. After processing, your refund can take up to 5 business days depending on your card issuing bank.
In store return for online If you'd rather return your order in person, we'll issue a refund for merchandise in original, unworn condition, with tags attached, within 30 days (45 days for Hilfiger Club members) of shipment confirmation.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.