Thymes allows returns and exchanges within 30 days of purchase. You must obtain a return authorization number before sending items back, and you pay for return shipping. Refunds are issued as store credit or exchange.
How returns work
Returns are processed by mail only. You must contact a Customer Experience Specialist to receive a return authorization number, then write this number on your packing slip. Ship your item in its original Thymes packaging along with the original packing slip, return authorization number, and your preference for either credit or exchange. Use an insured courier or USPS with delivery confirmation to the Minneapolis address provided by the retailer.
Exclusions and restrictions
The retailer does not publish a list of excluded or non-returnable items.
Refunds
Refunds are issued as store credit or as an exchange for another item of equal value, at your choice. Refunds take 10 to 14 business days to process after the retailer receives your return.
Frequently asked questions
Do I need a receipt to return items?
A receipt is required if you purchased the item from a retailer other than Thymes. If you have a receipt from Thymes, provide it with your return. Items without a receipt may be exchanged for merchandise of equal value.
How long do I have to return something?
You have 30 days from purchase to return or exchange your item.
Who pays for return shipping?
You pay for return shipping. The retailer does not offer free return shipping.
Do items have to be in original packaging?
The retailer requires items to be returned in original Thymes packaging, though specific conditions are not detailed in the published policy.
When will I get my refund?
Refunds take 10 to 14 business days to process after Thymes receives your return. Your refund is issued as store credit or an exchange, depending on what you requested.
Can I return items in a store?
Thymes only accepts returns by mail. You cannot return items in a physical store location.
What is a return authorization number and why do I need it?
A return authorization number (RA#) is assigned by a Customer Experience Specialist when you contact them to start a return. You must write this number on your packing slip so the retailer can track and process your return correctly.