ThisWorks allows returns within 30 days of delivery. You must request return authorization from customer service by email and return items in their original packaging. The retailer offers a 30-night trial period on certain products.
How returns work
To return an item, you must email customer service to request return authorization. Once approved, UK customers receive a free returns label. International customers must arrange and pay for their own return shipping. Include your name, address, order number, and reason for return with your package, then send it to the address provided in the policy using recorded delivery, which the retailer recommends.
Exclusions and restrictions
ThisWorks does not accept returns of set components purchased individually; sets must be returned as complete units only. Additionally, the retailer states that purchases made through third-party retailers are not eligible for return to ThisWorks, only items bought directly from ThisWorks.com.
Refunds
Refunds are processed to the original purchaser. For non-UK customers returning faulty or damaged items, the retailer will refund your return shipping costs if you provide proof of the delivery receipt. The policy does not state how long refunds take to appear in your account.
Frequently asked questions
How long do I have to return something?
You have 30 days from delivery to return items for a refund. You also have 30 working days to exchange a product if it is in original condition.
Do I need my receipt to return an item?
You must provide proof that you purchased the item directly from ThisWorks.com. If you bought the item from a third-party retailer, ThisWorks will not process a return.
Is return shipping free?
UK customers receive a free returns label. International customers must arrange and pay for their own return shipping, unless you are returning a faulty or damaged item, in which case the retailer will refund your shipping cost if you provide a delivery receipt.
Do items have to be in original packaging?
Yes. Items must be returned in their original packaging. If you are returning a set, all components must be included and returned together.
What if my item arrived damaged or faulty?
ThisWorks offers a 30-day quality guarantee. If a product is faulty or damaged within 3 months of delivery, you are eligible for your money back. Non-UK customers will also be refunded the cost of return shipping if they provide a delivery receipt.
Can I return a gift?
Gifts can be returned, but only the original purchaser will receive the refund, not the person who received the gift.
What is the trial period?
ThisWorks offers a 30-night trial period on certain products. The retailer does not specify which products are eligible or how returns during the trial period differ from standard returns.