The Art of Shaving allows returns within 30 days of purchase, provided items are unopened and in original packaging. You must contact Customer Service to request a return authorization before shipping your item.
How returns work
You can return in-store purchases at a physical store location, or return any eligible purchase by mail. For mail returns, contact Customer Service to obtain pre-approval and a shipping address. If your item arrived damaged, defective, or incorrect, you may use a provided FedEx label for drop-off instead. In-store returns for online orders are not available.
Exclusions and restrictions
Straight razors are final sale and not returnable, with the exception of Dovo Disposable Blade straight razors, which may be returned within 30 days. Gift cards are non-returnable and may only be redeemed. The retailer does not publish other product exclusions.
Refunds
Refunds are issued to your original payment method or as a gift card, at the retailer's discretion. Credit card refunds may take up to one full billing cycle to appear. If you received a gift with a gift receipt, you may exchange it for merchandise or store credit instead of receiving a refund to the original payment method.
Frequently asked questions
Do I have to pay for return shipping?
You are responsible for return shipping costs in most cases. However, if your item arrived damaged, defective, or incorrect, the retailer provides a prepaid FedEx label at no charge and waives the restocking fee.
Can I return items purchased online in a store?
No, online purchases cannot be returned in a physical store location. You must return online orders by mail using the address provided by Customer Service after you request return authorization.
Do I need a receipt to return my purchase?
A receipt is required for in-store returns of in-store purchases. For online purchases, the retailer does not state a receipt requirement.
How long does it take to get my refund?
Refund processing time is variable and depends on your payment method. If you paid by credit card, the refund may take up to one full billing cycle to post to your account.
What condition must my item be in to return it?
Your item must be unopened and in its original packaging with all accessories included. The retailer does not accept returns of opened or used items.
Can I exchange an item instead of returning it for a refund?
Yes, you may exchange unopened items within 30 days if they remain in original packaging. In-store purchases must be exchanged in-store only.
Can I return a gift?
If you have a gift receipt, you may exchange the gift for different merchandise or request store credit. Refunds to the original payment method are not available for gifts.