T.M.Lewin

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Not specified
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
4-7 working days
Restocking fee
Not specified

T.M.Lewin allows returns within 30 days of purchase in the United States. Items must be unworn, with tags attached, and in original packaging. You can return items in store, by mail, or through international carrier options depending on your location.

How returns work

You have several return routes. In-store returns require proof of purchase and can be made at a physical T.M.Lewin location. For mail returns within the UK, you visit the returns portal, enter your order number, print a prepaid label, and send your parcel back. International customers can arrange DHL express point drop-off or schedule a DHL collection for pickup. In all cases, you should repackage items neatly folded and clean, with tags and original packaging intact.

Exclusions and restrictions

T.M.Lewin does not accept returns on underwear for hygiene reasons, items that have been altered, worn items, or e-gift cards. If you received an incorrect or faulty item, contact customer service rather than initiating a standard return. Customers in the EU have a 14-day right to withdraw from their order without reason under EU law.

Refunds

Refunds are issued to your original payment method within 4 to 7 working days of the company receiving your return. If you paid with an e-gift card, the refund is credited back to that original e-gift card.

Frequently asked questions

How long do I have to return an item to T.M.Lewin?

You have 30 days from purchase to return an item. If you are an EU customer, you have a 14-day right to withdraw from your order without needing to provide a reason, per EU law.

Can I return items to a T.M.Lewin store if I bought them online?

Yes, you can return online orders to a physical T.M.Lewin store location. You will need to bring proof of purchase with you.

Do I need a receipt to return an item?

Yes, proof of purchase is required for returns. This can be your receipt or a photo of your receipt. T.M.Lewin advises you to keep your return receipt for investigation purposes in case your parcel does not arrive.

What condition must items be in to be returned?

Items must be unworn, with tags still attached, and in original packaging. Items that have been altered or worn cannot be returned. Underwear cannot be returned for hygiene reasons.

How long does it take to get my refund?

Refunds are processed within 4 to 7 working days after T.M.Lewin receives your return. The money is credited to your original payment method.

Can I return e-gift cards?

No, e-gift cards cannot be returned, refunded, or exchanged.

What should I do if my item arrived damaged or faulty?

Contact T.M.Lewin customer service to report incorrect or faulty items. The retailer does not state whether these items follow the standard return process or are handled separately.

How you can return an item

  • In store , Return to physical store location with proof of purchase
  • By mail , UK returns via returns portal with prepaid label
  • Carrier drop off , International returns via DHL express point drop-off
  • Pickup , International returns via scheduled DHL collection

Step by step

  1. Visit the returns portal and enter your order number and contact information.
  2. Enter your reason for returning the item(s).
  3. Print the return label and affix it securely to the parcel.
  4. Repackage items neatly folded, clean, unworn, with tags and original packaging.
  5. Send your parcel back using your preferred return method.

Categories with their own return window

Category Window Note
EU customers 14 days Right to withdraw within 14 days of receiving order without reason per EU law

What you cannot return

  • Underwear , hygiene reasons
  • Altered items , items that have been altered
  • Worn items , must be unworn
  • E-Gift Cards , cannot be returned, refunded or exchanged

How your refund comes back

You paid with Refund comes back as
E-Gift Card Credited back to original E-Gift Card
Other payment methods Refunded to original payment method

Returning without a receipt

Proof of purchase (receipt/photo) required; advised to keep return receipt for investigation if parcel doesn't arrive

Damaged or defective items

Contact customer service for incorrect or faulty items

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 30 days from the day of order confirmation to return your items.
Receipt required Please ensure you bring proof of purchase and the original payment method used for the refund to be applied.
Original packaging required If possible please use original packaging to return your items to us.
Refund method any amount paid using another payment method will be refunded to the original payment method.
Refund processing days We estimate your return to be received and processed by our team within 4 working days.
In store return for online Items can be returned to one of our stores.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.