Screwfix allows returns within 30 days of purchase. Items must be unused and in original packaging with all parts included. You can return items to a store or arrange free collection by phone.
How returns work
You have two main options: take your item to the nearest Screwfix store, or call 03330 112 112 to arrange free collection. In both cases, the item must be unused and in its original packaging with all components. You can also return online orders to a physical store.
Exclusions and restrictions
Screwfix does not accept returns on cut, mixed, or made-to-order items; used macerators; toilets for sanitary reasons; or used water pumps. Power tools from qualifying brands may be eligible for free repair service within the warranty period instead of return.
Refunds
Refunds are issued to your original payment method. Credit card, Apple Pay, and Google Pay refunds typically appear within 3 to 5 working days. Other payment methods may take up to 10 working days to process.
Frequently asked questions
Do I need a receipt to return an item?
A receipt is not always required. If you do not have one, you can visit a Screwfix store or contact customer service with your order reference number, and they will assist you with the return.
What is the return window at Screwfix?
You have 30 days from purchase to return an item. Items must be unused and in original packaging with all parts.
Can I return an online order to a store?
Yes. You can return items purchased online to any Screwfix store, provided the item is unused and in original packaging.
Is return shipping free?
Yes. Screwfix offers free collection if you call 03330 112 112 to arrange pickup. You can also return items by taking them to a store.
How long do refunds take?
Refunds to credit card, Apple Pay, or Google Pay typically appear within 3 to 5 working days. Other payment methods may take up to 10 working days depending on your bank or payment provider.
Can I exchange an item instead of returning it?
Yes. Exchanges are available in-store or by phone within 30 days for unwanted items. If an item is faulty, you can exchange it after 30 days.
Why can't I return toilets?
Screwfix does not accept returns on toilets for sanitary reasons.