Saltandstone allows returns within 30 days of purchase, provided items are unused and in original packaging. Refunds are issued to your original payment method within 3 to 10 business days. Exchanges are also available under the same conditions within 30 days.
How returns work
Returns are processed by mail for US orders. You can initiate a return through the online return portal at returns.saltandstone.com, which will provide shipping instructions and details for your return.
Exclusions and restrictions
Saltandstone does not accept returns on used items, items without original carton packaging, or exploratory sets, which are marked as final sale. Items must be unused and in their original packaging to qualify for return or exchange.
Refunds
Refunds are credited to your original payment method. The refund will appear in your account within 3 to 10 business days after the retailer processes your return.
Frequently asked questions
How long do I have to return something to Saltandstone?
You have 30 days from the date of purchase to return your item. The item must be unused and in its original carton packaging to be eligible.
Can I exchange an item instead of returning it?
Yes, Saltandstone accepts exchanges within 30 days of purchase. The same conditions apply: the item must be unused and in original packaging.
How do I start a return?
Use the online return portal at returns.saltandstone.com for US orders. The portal will guide you through the process and provide shipping instructions.
When will I see my refund?
Once Saltandstone processes your return, the refund will be credited to your original payment method within 3 to 10 business days.
Can I return an item if I have used it?
No. Saltandstone requires items to be unused in order to qualify for return. Used items cannot be returned.
What if my item doesn't have the original packaging?
Items must be in original carton packaging to be returnable. If the original packaging is missing or damaged, the retailer will not accept the return.
Are exploratory sets returnable?
No. Exploratory sets are marked as final sale and cannot be returned or exchanged under any circumstances.