ROXY allows returns of most purchases from ROXY.com within 30 days. Items must be unworn, unwashed, unaltered, and in original packaging. Return shipping costs $7, which is deducted from your refund.
How returns work
You return items by mail through ROXY's return portal. Visit the portal to register your return and obtain a prepaid shipping label. Include the packing slip inside your package and ship using the provided label.
Exclusions and restrictions
ROXY does not accept returns on items purchased in retail stores, from international ROXY websites, from third-party retailers or department stores, or from non-ROXY.com websites. Worn, washed, or altered merchandise is also ineligible. Products marked FINAL SALE cannot be returned. If you receive a wrong or defective item, contact customer support immediately.
Refunds
After your return arrives at ROXY's facility, processing takes 5 to 7 business days. Refunds go back to your original payment method. If you choose a gift card refund instead, the $7 return shipping fee is waived.
Frequently asked questions
How long do I have to return something to ROXY?
You have 30 days from purchase to return eligible items to ROXY.com.
Do I have to pay for return shipping?
Return shipping costs $7, which is deducted from your refund to your original payment method. If you choose to receive a gift card refund instead, the $7 fee is waived.
Do I need a receipt to return items?
ROXY requires a receipt conditionally, though the policy does not specify the exact circumstances. Contact customer support if you are unsure whether your return requires one.
Can I return items I bought at a ROXY store?
No. Items purchased in ROXY retail stores are not eligible for return through the ROXY.com returns portal. You would need to return in-store purchases at the store where they were bought.
What condition must items be in to return them?
Items must be unworn, unwashed, unaltered, and in original packaging. Merchandise that has been worn, washed, or altered is not eligible.
How long does it take to get my refund?
Once your return is delivered to ROXY's facility, processing takes 5 to 7 business days. Your refund will be credited to your original payment method or as a gift card, depending on which you choose.
Can I return items from other websites or third-party sellers?
No. Returns through the ROXY.com portal are only for items purchased directly from ROXY.com. Purchases from department stores, resellers, or other websites must be returned through those retailers.