Roaman's allows you to return most items within 60 days of purchase. You do not need a receipt to start a return, but you will need your order number. Items must be in original packaging to be eligible.
How returns work
To return an item, log in to your account and locate your order number, then click the button to initiate your return through the online portal. If your item arrived damaged or incorrect, contact Customer Service directly for return instructions instead of using the portal. Roaman's offers free returns via Happy Returns or a prepaid shipping label. If you use your own carrier, you will pay the shipping cost yourself. Heavy items over 70 pounds must be returned individually via FedEx Ground at your expense.
Exclusions and restrictions
Several categories of items cannot be returned or exchanged: items marked Final Sale, swimwear or intimates without the hygiene liner attached, gift cards, hemmed or altered items, free gifts, subscriptions or memberships, and items that were previously cancelled, unshipped, refused, or returned. Third-party retailer items must be returned through the original retailer's website. Third-party shipped items not from Dia Shop allow 3 to 4 weeks for processing and require you to follow the packing slip instructions. International orders must be returned through the Global-e Returns Portal, and you pay all freight, duties, and brokerage costs.
Refunds
How your refund is processed depends on how you paid. If you paid with a gift card only, Roaman's will mail a refund check to your billing address. If you paid with a rewards certificate only, you are not eligible for a refund. If you used a combination of gift card or rewards certificate with another payment method, your full refund goes to that alternative payment method.
Frequently asked questions
How long do I have to return an item?
You have 60 days from purchase to return or exchange an item. The return window is the same for both returns and exchanges.
Do I need a receipt to return something?
No, you do not need a receipt. You will need your order number to access your account and initiate a return through the online portal.
Is return shipping free?
Return shipping is free if you use Happy Returns or a prepaid label provided by Roaman's. If you arrange your own return shipment with a carrier, you will pay the shipping cost.
What if my item arrived damaged or wrong?
Do not use the online return portal. Contact Customer Service directly, and they will provide return instructions for damaged or incorrect items.
Can I return swimwear or intimates?
Swimwear and intimates can only be returned if the hygiene liner is still attached and intact. Items without the hygiene liner are not eligible for return or exchange.
Are Final Sale items returnable?
No. Items marked Final Sale cannot be returned or exchanged under any circumstances.
How are refunds issued if I paid with a gift card?
If you paid using only a gift card, Roaman's will issue your refund as a check mailed to your billing address. If you used a gift card combined with another payment method, your full refund goes to the alternative payment method.