Rad Power Bikes allows returns within 30 days of purchase. Most returns are subject to a 30 percent restocking fee, and return shipping is not free. You must obtain a shipping label through the return authorization process before sending items back.
How returns work
To return an item, you initiate the return through the Start a Return page or by contacting [email protected]. Once your return is approved, you will receive a shipping label. You must use this label to ship the item back to Rad Power Bikes. The retailer does not publish information about in-store returns or other return methods.
Exclusions and restrictions
Rad Power Bikes does not accept returns on helmets (any brand), Thule Yepp Maxi Child Seats, spare or replacement parts, spare batteries (due to hazardous materials shipping requirements), or gift cards. Used Hollywood Rack bike racks are returnable only if new. The retailer does not publish a comprehensive list of excluded categories beyond these items.
Refunds
Refunds are issued after your returned item is received and inspected. Return shipping fees are deducted from your refund. The retailer does not specify how many business days the refund process takes after inspection.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return most items. Used bikes are also returnable within 30 days, but only if they have less than 20 miles on the odometer.
Do I have to pay for return shipping?
Yes. Return shipping is not free. The cost of return shipping (charged at-cost for the Return Label Markup system) is deducted from your refund.
Is there a restocking fee?
Yes. Rad Power Bikes charges a 30 percent restocking fee on most returns, including used bikes and accessories. This fee is deducted from your refund.
Can I return a helmet I purchased?
No. Helmets of any brand are non-returnable merchandise and cannot be returned for a refund.
Are spare batteries returnable?
No. Spare batteries are final sale due to hazardous materials shipping requirements and cannot be returned.
What do I need to do to start a return?
You can initiate a return on the Start a Return page or by contacting [email protected]. After your return is approved, you will receive a shipping label to use for sending the item back.
When will I get my refund?
Your refund is issued after Rad Power Bikes receives and inspects your returned item. The retailer does not state how long the inspection and processing take.