Lectric eBikes allows returns within 14 days of purchase when items are in original packaging and unused condition. You must obtain written authorization before shipping and provide proof of purchase. Return shipping costs are deducted from your refund.
How returns work
You can return items by mail to the Phoenix, Arizona address. Before sending anything back, you must obtain written authorization from Lectric eBikes. Ship your return using prepaid return shipping to the provided address. Alternatively, if you cancel before receiving your shipment confirmation email, you can get a full refund without incurring return shipping fees.
Exclusions and restrictions
Accessories and apparel are final sale items and cannot be returned. eBikes cannot be returned if they have been ridden, even within the 14-day window. For severely defective or extremely damaged items, Lectric eBikes offers exchanges rather than returns. A restocking fee of up to $300 may apply to exchanges at the retailer's discretion.
Refunds
Refunds are credited to your original payment method. The retailer states refunds will be processed within a reasonable number of days. Return shipping fees are deducted from your refund amount.
Frequently asked questions
How long do I have to return my eBike or other items?
You have 14 days from purchase to return most items. This window applies to eBikes as well, but your eBike must not have been ridden. You must also return items in their original packaging.
Do I have to pay for return shipping?
Yes, you pay for return shipping. The shipping cost will be deducted from your refund. However, if you cancel your order before receiving your shipment confirmation email, you can receive a full refund without paying return shipping fees.
Do I need a receipt to return items?
Yes, you must provide a receipt or proof of purchase with your return. Lectric eBikes does not authorize returns without this documentation.
Can I return accessories or clothing?
No, accessories and apparel are sold as final sale items and cannot be returned.
What if my eBike arrives damaged or defective?
Contact Lectric eBikes at [email protected] for severely defective or extremely damaged items. The retailer offers exchanges rather than returns in these cases. A restocking fee of up to $300 may apply at the retailer's discretion.
How do I start a return?
You must obtain written authorization from Lectric eBikes before shipping anything back. Once authorized, ship your item with prepaid return shipping to the Phoenix, Arizona address provided. Your refund will be processed after the item is inspected and approved.
When will I get my refund?
Refunds are credited to your original payment method within a reasonable number of days after inspection and approval. The return shipping cost is deducted from the refund amount.