Specialized Bicycle Components allows returns within 30 days of delivery for items in new or unused condition with original packaging. Free return shipping is available. Bikes with permanent modifications and certain accessories like Turbo batteries are not returnable.
How returns work
You can return items by mail, carrier drop-off, or pickup. For bikes, contact the Rider Care Team to arrange your return. For equipment and apparel, start your free return online. All returns must be initiated within 30 days of delivery and items must be in new or unused condition with original packaging intact.
Exclusions and restrictions
Turbo batteries cannot be returned due to dangerous goods handling requirements. Personalized items and water bottles are non-returnable except for manufacturing defects. Bikes with permanent modifications, such as a cut steerer tube or frame protector, are ineligible for return. Some products have specific written warranties that may apply instead of or in addition to this policy.
Refunds
Refunds are issued to your original payment method. The timing depends on how you paid: bank account and PayPal refunds process in 3 to 5 business days, while credit card and debit card refunds may take up to 15 days. The retailer does not state whether a restocking fee applies.
Frequently asked questions
How long do I have to return something?
You have 30 days from delivery to initiate your return. Items must be in new or unused condition with original packaging.
Is return shipping free?
Yes. Specialized offers free return shipping for all eligible items. You can arrange return by mail, carrier drop-off, or pickup.
Can I return a bike I customized?
No. Bikes with permanent modifications, such as a cut steerer tube or frame protector, are not returnable. Bikes must have all original components to be eligible for return.
How fast will I get my refund?
Refund timing depends on your payment method. Refunds to bank accounts and PayPal take 3 to 5 business days. Credit card and debit card refunds may take up to 15 days.
Can I exchange an item instead of returning it?
Direct exchanges are not processed. You must place a new order for the item you want, then return your unwanted item for a refund.
What should I do if my item arrived damaged?
Contact the Rider Care Team with photo evidence of the damage for assistance. The retailer does not publish specific terms for damaged goods beyond this contact process.
Do I need the original packaging?
Yes. Items must be returned in original packaging to be eligible for return.