Cycle Gear allows returns within 90 days of purchase. You can return items in store at any of 170+ nationwide locations, by mail, or through FedEx drop-off. Items must be in original packaging, and return shipping is not free.
How returns work
You can return items through three methods. You may visit any Cycle Gear, RevZilla, or J&P Cycles store location. Alternatively, you can ship items by mail to the Cycle Gear warehouse in Louisville, Kentucky with a Return Authorization number. A third option is to use a FedEx Easy Returns Drop-Off location with a provided QR code. To initiate a return, log into your account, navigate to Order History, select the items and return reason, choose your shipping method, and print your Return Authorization form to include with your shipment.
Exclusions and restrictions
Cycle Gear does not accept returns on electronics with broken manufacturer seals, parts that have been installed or had installation attempted, opened tools or chemicals, or open box items with destroyed packaging. Helmets may be returned within 90 days only if they remain in the original helmet bag and box with all original paperwork and accessories included.
Refunds
Cycle Gear inspects returned items within 24 hours. After inspection, refunds are posted to your original payment method within 2 to 10 additional business days. If you made a wire transfer payment, refunds are issued as store credit.
Frequently asked questions
How long do I have to return an item?
You have 90 days from purchase to return most items. Helmets also have a 90-day return window but must meet specific packaging and documentation requirements.
Do I have to pay for return shipping?
Return shipping is not free. You can use a prepaid FedEx label for $9.99, or you may arrange your own return shipment with a carrier of your choice and pay that carrier directly.
Can I return something I bought online at a Cycle Gear store?
Yes. You can return online orders at any of the 170+ Cycle Gear, RevZilla, or J&P Cycles store locations nationwide.
What condition must items be in to return them?
Items must be in original packaging. Electronics, tools, and chemicals cannot be returned if their manufacturer seals have been broken. Parts cannot be returned if they have been installed or if installation was attempted. Open box items with destroyed packaging are not returnable.
When will I get my refund after I return an item?
Cycle Gear inspects your return within 24 hours. The refund is then posted to your original payment method within 2 to 10 additional business days. If you paid by wire transfer, your refund will be issued as store credit.
What do I need to do to start a return?
Log into your account and go to Order History. Select the items you want to return, choose the reason for each return, select your return shipping method, and print your Return Authorization form. Include the form with your shipment.
Can I exchange an item instead of returning it?
Cycle Gear does allow exchanges within 90 days. The exchange process starts the same way as a return: through your Order History, you select items and your shipping method.